Mika Swee Email & Phone Number

Singapore

Adult Educator with strong passion in sharing personal experiences

Designing and Innovating Customer Experience

Company's Vision, Mission and ValuesTagline: Relook, Rethink, ReformVision: We create the opportunity, you make the changeMission:• Empower your potential• Embrace change to maximize personal growth• Enrich lives through life-long learningCore Values: C.R.I.S.P.• Consistency: be consistent in offering the best learning experience• Respect: respect each individual as a unique being• Inspiring: let your values inspire you to want to be better today than you were yesterday• Service Excellence: giving the service that create memorable moments• Passion: inculcate love in service to others

- Offer consultancy to companies and set road maps for them to redefine and set business objectives and strategic planning- Provide training needs analysis, business proposals/presentations to potential clients- Manage all consultancy work, training projects and programmes both for local and oversea clients- Provide service consultancy to companies to help organizations to achieve its vision, mission, values so that they can remain competitive in the service industry

- Conduct Career Seminars to more than 400 people for a reputable education centre in Vietnam- Conduct Motivational Seminars to more than 300 people for a New Zealand MLM company- Conduct Airline Recruitment Interview for a budget airline in Singapore- Develop Aviation Courseware Curriculum for an aviation hospitality firm - Provide Service and Training consultancy to two beauty salons - Develop three training modules namely: Personal Grooming, Interview Skills and Service Language- Conduct Service Training to more than 200 service staff for CIAS- Conduct Motivational/Customer Service Workshop for 100 individuals for PUB- Conduct Customer Service Workshop for 60 individuals for JTL- Customer Service Excellence Training for NxGen, Singapore- Design, customise and conduct three runs: Service Image & Grooming Training (Intermediate) & Emotional Intelligence (Advance) for Borneo Motors (Inch Cape), Singapore- Design and conduct Leadership Training Workshop (Management level) for Singapore Turf Clubto equip leaders with facilitation, coaching and feedback skills to lead and manage their team effectively

Mdis

Provide Service Excellence training for all levels

Assessor cum Trainer for leadership people management series of modules.

Clementi Road

Personal Image and Interview Etiquette

Devan Nair Institute

Conduct specialist diploma in leadership people management , diploma in leadership people management and diploma in service leadership Includes all WPL skills

- Conduct customized programme on 'Charismatic Influence and a Leadership since last year - Conduct Business Etiquette Training for Hitachi Asia, Singapore- Conduct Business Etiquette Training for SIM Global Education, Singapore- Participants includes managing director, directors, departmental head and managers- Develop a group-based learning lesson plan to accommodate adult learning for higher management- Assist participants to update their knowledge and skills in order to maintain their professional credibility when interacting with their overseas clientele

• Conduct International Aviation of Transport Association (IATA) cabin crew training to students from China• Sole developer of the aviation courseware curriculum – Airlines Industry Essential, Personal Grooming and Deportment, Effective Communication, Cross Cultural Awareness, Customer Service Excellence, Passenger Handling and Sales and Marketing modules• Adopt experiential activities to facilitate effective learning for foreign students with different cultural background and literacy proficiency• Conduct interviews skill training to prepare them for airline interviews

- Customise, design and train non-WDA training for corporate clients- Conduct soft skills training programmes including Service Excellence and ESS Competency Framework for ATOs- Conduct various other courses like Business, Service and Dining etiquette, Personal Grooming, Poise and Deportment, Customer Service Excellence, personal development, Communication Skills, Service Language

Changi Business Park

• Verify and ensure the quality of training meets the stakeholders, organization and clients’ expectations and requirements • Adhere strictly to the quality standards and regulations set internally by the organization and by WDA• Maintain and ensure all training documents and training records are up-to-date and ready for regulatory inspections• Identify training gaps and address with appropriate departments• Monitor all training programs and ensure training gaps are addressed• Ensure trainers, training and courseware meets WDA requirement for CIR • Design, contextualize, customize and develop courseware curriculum to suit clients’ specific requirements

• Manage the delivery of training and development programmes, including the devising of training strategy in line with organisation’s goal as a senior role• Collaborate with training providers to develop suitable course content• Design and develop effective training and development programmes based on training provider’s requirements• Follow up with training providers on relevant training issues• Produce training materials, evaluation forms and appraisal forms, etc.• Conduct trainers’ appraisals and reviews • Recruit, select and interview trainers for the appropriate training programme or assignment• Monitor and review the progress of trainees through participants’ feedback and discussions with management• Chair quarterly meeting on behalf of CEO with the pool of trainers to review their performance• Evaluate training and development programme(s) for improvement• Amend and revise programme(s) as necessary, in order to adapt to changes occurring in the work environment

Bachelor'S Double Major Degree, Management & Psychology

Applied psychology, social cognition across lifespan, health psychology, system disaster,

Certified Executive Coach

Diploma In Adult Education, Diploma In Adult Education

Mika obtained the DACE (Diploma in Adult Continuing Education) with Institute of Adult Learning (IAL) with distinction for conducting.

Acta, Acta Full Certification (Advanced Certificate In Training And Assessment)

Itc Industry Trainer Certificate, On-The-Job Coaching Training

Certified to conduct on-the-job coaching and training for companies.