Mikael Andersson

Mikael Andersson Email and Phone Number

Customer Experience Manager at GlobalConnect Sverige @ GlobalConnect
copenhagen, capital region, denmark
Mikael Andersson's Location
Greater Stockholm Metropolitan Area, Sweden
Mikael Andersson's Contact Details

Mikael Andersson work email

Mikael Andersson personal email

n/a
About Mikael Andersson

I am an analytical person with a strong customer focus. One of my key benefits is a solid ability to understand the big picture as well as on an operational level and what has to improve. I have a deep customer engagement and a drive to simplify.

Mikael Andersson's Current Company Details
GlobalConnect

Globalconnect

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Customer Experience Manager at GlobalConnect Sverige
copenhagen, capital region, denmark
Website:
globalconnect.dk
Employees:
878
Mikael Andersson Work Experience Details
  • Globalconnect
    Customer Experience Manager
    Globalconnect Jan 2024 - Present
    Stockholms Kommun, Stockholms Län, Sverige
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  • Globalconnect Sverige
    Operational Development Customer Operations
    Globalconnect Sverige Sep 2020 - Mar 2024
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  • Ip-Only
    Head Of Operational Development
    Ip-Only Oct 2019 - Sep 2020
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  • Ip-Only
    Key Account Manager
    Ip-Only Feb 2018 - Sep 2020
    Working as Key Account Manager at IP-Only Wholesale department, global customers.
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  • Dgc
    Key Account Manager
    Dgc Sep 2016 - Sep 2020
    Key Account Manager within DGC Wholesale department.
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  • Dgc
    Service Delivery Manager
    Dgc 2014 - Sep 2016
    Working as Service Delivery Manager (SDM) handling DGCs largest telecom customers. As a SDM i am responsible for the total customer experience which DGC measures through NPS. I am deeply involved with daily operations as well as strategic projects to improve processes or functionality. Analysing trends, suggesting and implementing tweaks or changes to enhance and improve customer satisfaction are my key responsibilities.
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  • Dgc
    Supplier Management
    Dgc 2012 - 2013
    Responsible for negotiations with all supplier contacts in the field of datacommunication. Establishing and maintaining process documentation and improving ways of working between DGC and its subcontractors.
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  • Dgc
    Project Manager
    Dgc 2006 - 2011
    Working internally at DGCs system development department. Mainly handling implementation and programming of QlikView. Also involved in implementation of Microsoft SharePoint.
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  • Dgc
    Online Sales Manager
    Dgc 2004 - 2005
    Managing online sales of computer systems and peripherals
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  • Dgc
    Licensing Manager
    Dgc 2003 - 2004
    Responsible primarily for Microsoft licensing towards b2b
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  • Dgc
    Purchasing Manager
    Dgc 1998 - 2003
    DGC was one of swedens largest manufacturers of Personal Computers. I was responsible for supply chain management of hardware components, handling supplier contracts worth approx 130MSEK on a yearly basis.
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  • Dgc
    Försäljning Hårdvara
    Dgc Aug 1996 - 1998
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Mikael Andersson Skills

Microsoft Crm Telecommunications Service Delivery Sharepoint Itil Negotiation Purchasing Contract Negotiation Pre Sales

Mikael Andersson Education Details

  • Rodengymnasiet
    Rodengymnasiet

Frequently Asked Questions about Mikael Andersson

What company does Mikael Andersson work for?

Mikael Andersson works for Globalconnect

What is Mikael Andersson's role at the current company?

Mikael Andersson's current role is Customer Experience Manager at GlobalConnect Sverige.

What is Mikael Andersson's email address?

Mikael Andersson's email address is mikael.andersson@dgc.se

What schools did Mikael Andersson attend?

Mikael Andersson attended Rodengymnasiet.

What skills is Mikael Andersson known for?

Mikael Andersson has skills like Microsoft Crm, Telecommunications, Service Delivery, Sharepoint, Itil, Negotiation, Purchasing, Contract Negotiation, Pre Sales.

Who are Mikael Andersson's colleagues?

Mikael Andersson's colleagues are Mattias Höglin, Jose Araya, Jesper Dahlgren, Viktor Lang, Ann Charlott Larsen, Liv Engsager, Jens Olsson.

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