• Create and refine process for calculating annual contract value to measure sales goal achievement and commissions• Design and analyze sales reports to maximize the sales effectiveness• Lead migration of CRM system from Microsoft Dynamics to Salesforce• Ensuring hygiene of Salesforce data systematically and through internal training• Created process for tracking incoming leads from inception through qualified lead• Completion of all annual customer security assessments (200+ annually)

• Led team of 4 Implementation Managers• Gathered project requirements and created a project plan• Directed clients through initial set up by guiding client through each milestone• Owned the setup and testing phase through go-live• Researched and executed requests from clients with an average return time of 6 hours• Familiarity with many mortgage loan operating systems including Encompass, Empower, Lending QB, proprietary systems, etc.• Executed on project plans for multiple projects at different phases simultaneously• Created training materials for new hires• Redesigned implementation process that reduced the time to go live by 40%

• Collaborated with brokers to ensure that the products were available to consumers• Presented and won sales pitch to the Alabama state school districts• Executed sales bids for private label deals• Created and analyzed sales reports to maximize sales efficiency

• Created and refined consumer database to engage and measure consumer loyalty • Created and sent quarterly engagement email to consumers• Managed marketing demos nationwide with IMG marketing partnership• Designed and distributed coupons, flyers, posters, and other marketing materials• Developed a process for gathering requirements to streamline design projects• Prioritized projects based on impact, added value and deadline

• Executed projects and created sales reports• Created and analyzed data to maximize Sales Manager efficiencies• Collected requirements and implemented programs to improve customer experience

• Coached and developed leaders with non-profit status in the U.S. and Canada• Led ongoing completion of paperwork/data entry for non-profit organizations• Awarded Star Performer Award

• Coached new and upper-level sales executives • Set personal and regional sales goals• Coached 6 new sales representatives from start to executive level marketing executives

• Researched and solved issues for call center representatives by resolving issues that could not be immediately answered on the phone• Analyzed potential issues against company policies• Awarded the Immediate Impact Award by my peers

• Top 10 customer service representative 4 months in a row• Top scores on calls graded by the QC department

• Cut project turnaround time in half• Increased floor sales and decreased project completion time

• Increased crew productivity and sales through process improvement and milestone definition