Head Of Messaging Support Operations
Current
Sep 2023 - Present
AeroLeads people directory · profile
Mikaël Martinez Email & Phone Number
Head of Messaging Support Operations @ Cash App
at
Cash App
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Messaging Support Operations @ Cash App
Location
United States
Company size
Who is Mikaël Martinez? Overview
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Quick answer
Mikaël Martinez is listed as Head of Messaging Support Operations @ Cash App at Cash App, a with 405 employees, based in United States. AeroLeads shows a matched LinkedIn profile for Mikaël Martinez.
Mikaël Martinez previously worked as Head of Messaging Support Operations at Cash App and User Happiness Lead at Cash App. Mikaël Martinez holds Information Science/Studies from Universidad Carlos Iii De Madrid.
Company email context
Email format at Cash App
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Cash App
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Profile bio
About Mikaël Martinez
Experienced executive with 20+ years of leadership and transformation experience in driving accountability and fostering collaborative leadership within Customer Care, Operational & Business Support teams.I’m results-driven and passionate about optimizing performance, building talent, driving innovation, and delivering exceptional customer care. Proactive, dynamic, and adept at navigating complex business landscapes to achieve outstanding results. Recognized expertise in leading large teams of 1000+ employees and executing strategic initiatives to elevate customer care standards and drive organizational success.
Current workplace
Mikaël Martinez's current company
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Cash App
10 roles
Mikaël Martinez work experience
A career timeline built from the work history available for this profile.
User Happiness Lead
Heading the Customer Care division for our "Verse" product, available in 18 European countries
Jul 2021 - Sep 2023
Customer Engagement Executive
Responsible for designing and creating a cutting-edge customer care model to service the bank's new products
Jul 2019 - Jul 2021
Director Of Operations
Responsible for the Operations and Customer Service centers of the JV between PSA Finance and Santander Consumer Finance over 10 European countries
Feb 2015 - Jul 2019
Director Of Customer Service
Director of Customer Service & BST @ Konecta UKTeam 1000+ employeesResponsibilities:- Accounts P&L- Operational teams (Managers, Supervisors & Leadership team)- BST Recruitment, Training & Quality teams- BST WFM, RT, Reporting & Business Intelligence teams
Oct 2013 - Feb 2015
Customer Service Manager
Responsible for the different Customer Service teams of Santander Consumer in SpainTeam 200+ employees across multiple locations
Jun 2011 - Oct 2013
Customer Service Manager
Responsible for European Establishment Services teams for the French and Dutch markets
Oct 2006 - Jun 2011
Customer Service Team Lead
Responsible for European Establishment Services teams for the French market
Jul 2004 - Oct 2006
Instructor
Responsible for training at the European Center of Operational Excellence for Establishment Services
Jul 2003 - Jul 2004
Customer Service Advocate
Customer Service advocate for the French market at Establishment Services
Jul 2002 - Jul 2003
Team & coworkers
Colleagues at Cash App
Other employees you can reach at cash.app. View company contacts for 405 employees →
LH
Lilo Hester
Colleague at Cash AppSt Louis, Missouri, United States
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JC
James Chai
Colleague at Cash AppNew York City Metropolitan Area, United States
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SA
Sundus Abdulahi
Colleague at Cash AppSt Cloud, Minnesota, United States
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GA
Gage Arellano
Colleague at Cash AppOmaha, Nebraska, United States
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MA
Md Apel
Colleague at Cash AppDhaka, Bangladesh
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PN
Peter Nicolae
Colleague at Cash AppPortland, Oregon, United States
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BH
Bhat Haziq
Colleague at Cash AppSrinagar, Jammu & Kashmir, India
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PB
Pratyush Bhatt
Colleague at Cash AppUnited States
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DE
Debra Eggemeyer
Colleague at Cash AppDallas, Texas, United States
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MB
Matthew Bryant
Colleague at Cash AppSt Louis, Missouri, United States
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Lilo Hester
Colleague at Cash AppSt Louis, Missouri, United States
View →
JC
James Chai
Colleague at Cash AppNew York City Metropolitan Area, United States
View →
SA
Sundus Abdulahi
Colleague at Cash AppSt Cloud, Minnesota, United States
View →
GA
Gage Arellano
Colleague at Cash AppOmaha, Nebraska, United States
View →
MA
Md Apel
Colleague at Cash AppDhaka, Bangladesh
View →
PN
Peter Nicolae
Colleague at Cash AppPortland, Oregon, United States
View →
BH
Bhat Haziq
Colleague at Cash AppSrinagar, Jammu & Kashmir, India
View →
PB
Pratyush Bhatt
Colleague at Cash AppUnited States
View →
DE
Debra Eggemeyer
Colleague at Cash AppDallas, Texas, United States
View →
MB
Matthew Bryant
Colleague at Cash AppSt Louis, Missouri, United States
View →
1 education record
Mikaël Martinez education
FAQ
Frequently asked questions about Mikaël Martinez
Quick answers generated from the profile data available on this page.
What company does Mikaël Martinez work for?
Mikaël Martinez works for Cash App.
What is Mikaël Martinez's role at Cash App?
Mikaël Martinez is listed as Head of Messaging Support Operations @ Cash App at Cash App.
Where is Mikaël Martinez based?
Mikaël Martinez is based in United States while working with Cash App.
What companies has Mikaël Martinez worked for?
Mikaël Martinez has worked for Cash App, Santander, Konecta, and American Express.
Who are Mikaël Martinez's colleagues at Cash App?
Mikaël Martinez's colleagues at Cash App include Lilo Hester, James Chai, Sundus Abdulahi, Gage Arellano, and Md Apel.
How can I contact Mikaël Martinez?
You can use AeroLeads to view verified contact signals for Mikaël Martinez at Cash App, including work email, phone, and LinkedIn data when available.
What schools did Mikaël Martinez attend?
Mikaël Martinez holds Information Science/Studies from Universidad Carlos Iii De Madrid.
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