Mikael Mikaelian Email and Phone Number

- Launched, introduced regulations and managed a multifunctional fitness center covering 700 sq. meters, including a coworking space for 20 people, a cafe, group classes, a massage area, and a gym. Currently expanding by an additional 400 sq. meters dedicated to coworking with 70 seats.- Reduced operational expenses by 17% over six months by modifying the staff payment and incentive system and optimizing supplier selection.- Increased the client base from 170 to 290 active subscriptions and doubled weekly visits from 270 to 570, reducing the cost of group sessions from 11 to 7.8 GEL and increasing participant numbers from 4 to 7 per session.- Implemented process automation, including online forms for client self-service, automatic trainer assignments, electronic training slot bookings, and a video surveillance system for automatic check-ins and monitoring space and equipment usage.- Developed financial reporting and analytics systems, improving operational efficiency by 5-7%, and enabling quick response to process changes.

- Increased the staff of the "Resettlement" department from 3 to 50 employees within two years and stabilized the number at 30 operators by the fifth year through call automation.- Integrated amoCRM and a proprietary CRM, which reduced lead losses by 70% and processing errors by 80%.- Systematically monitored SLA and CSAT metrics, achieving a 15% increase in client retention and a 20% improvement in department productivity.- Coordinated the work of multidisciplinary teams by implementing flexible management methodologies, which accelerated project cycles and increased work efficiency by 50%.- Negotiated a contract with "Alpha Insurance" company, reducing the cost of insurance by 13%, increasing the project's annual profit by 13%.- Implemented a call quality assessment system (OKR), structured bonuses to increase sales efficiency, and reduced the salary fund by 19%, increasing project revenues by 10% monthly.

• Assigning apartment views;• Performing page views;• Settlement coordination between tenants and owners;• Support during the stay and eviction period;• Work at all stages in chat and email.

- Developed the concept and business model for the children's goods rental project "Rentiki," selected supply partners, and created a reservation platform.- Integrated amoCRM for client and order management, which improved coordination and reduced order processing time by 60%, replacing the use of spreadsheets.- Launched a targeted advertising campaign on social media, attracting about 3700 visitors in the peak month, measured by UTM tags, which increased sales by 15%.- Optimized the advertising budget by shifting to more effective channels with lower acquisition costs, reducing CAC by 50%.- Implemented a loyalty program that increased customer retention by 30% and improved the average rating on platforms to 4.5.