Mikaela C. Email & Phone Number

Cudworth, Gb

Cudworth, Gb

Supporting the strategic planning and creation of engaging content for colleagues across the Flutter International division. Proactively developing and cultivating strong relationships with stakeholders across the organisation by fostering open communication, understanding their needs and driving alignment to ensure collective success. Project Management. Channel Management.  Events Management.

Supporting both the Planning and Programmatic teams within the Display and Programmatic department to successfully administrate global digital marketing campaigns.❖ Expertly utilising DV360 and YouTube to run campaigns targeting specific audiences, devices and regions.❖ Distinguishing between different ad formats and accurately setting up with the correct creatives, tags and metrics.❖ Utilising Excel to pull regular performance reports. Competently manipulating Excel Pivot Tables to provide all required insights. Using the data to provide commentaries and recommendations to Planning Managers.❖ Invoicing – consolidating internal spend budgets and breaking down invoices based on activity, budgets and region.❖ Uploading new supplier documentation including legal and contractual information as part of the procurement onboarding process.❖ Successfully working with external clients and internal stakeholders.❖ Undertaking regular self-led training via Udemy to further advance skills and knowledge.❖ Programmes utilised include: Microsoft Office/ Streameye/ SharePoint/ Jira/ Confluence/ Google Docs/ Google Sheets/ Microsoft Planner/ Teads/ DV360 and YouTube.

Remotely providing first-class administrative and digital marketing support on a self-employed basis. Clients ranged in size, sector and requirements. Offered both ad-hoc support and retainer project services.❖ Digital Marketing: including blog writing, social media marketing, email marketing and automation.❖ Creating landing pages and setting up automation processes through CRM systems.❖ Social media management: including scheduling and engaging on content.❖ Hashtag research and insight reporting.❖ Creatives for a range of projects including social media posts, promotional content, and newsletters via Canva.❖ Project management: Brainstorming and planning marketing objectives and actions.❖ Creating marketing strategies and content calendars as part of a larger marketing plan.❖ Regularly assessing and reviewing goals and objectives.❖ Proofreading: including webpages; blogs; captions; newsletters; internal and external documentation.❖ Invoicing: creating and distributing invoices, plus chasing any outstanding payments.❖ Online research: sourcing relevant information and providing reports based on requirements; or utilising information to achieve business goals such as sending marketing mailouts, or for Podcast content.❖ Document creation: creating reports, letters and presentations; ensuring consistent branding throughout.❖ Newsletter production: creating templates and updating regular client newsletters, predominantly via Mailchimp.❖ Also responsible for marketing my own business and day-to-day administrative management.❖ Programmes utilise include: Canva/ Facebook/ Instagram/ MailChimp/ Google/ Microsoft Office/ Trello/ Pinterest.

Leeds, United Kingdom

Self-employed Ofsted rated ‘Outstanding’ childminder.❖ Responsible for generating educational and engaging activities for EYFS children ranging in age and developmental stages.❖ Adapting communications to be able to effectively engage with children across age and developmental stages, as well as with parents and other third-party individuals including health visitors and speech and language therapists.❖ Ensuring the health and safety of every child both in the home and external environments.❖ Administrative tasks including invoices, daily diaries, termly reports and 'Two Year Review' assessments.❖ Undertaking regular training to provide the highest level of care in line with regulatory standards.❖ Planning, creating and providing nutritionally balanced meals.❖ Marketing activities to promote the business.

Leeds, United Kingdom

Provided general administrative assistance to the team in relation to all aspects of property management• Generating, coding and chasing invoices.• Report generation.• Database maintenance.• All aspects of service charge administration.• The management of Health & Safety, Social and Statutory obligations.• Regularly undertaking on-site visits and daily liaison with tenants.• Monitoring Landlords’ and Tenants’ compliance with covenants.• Diary management.• Minute taking.

Over the last three months I have taken the opportunity to travel across three continents, including Africa, Europe and North America. This experience has enabled me to integrate with lots of new people whilst immersing me in a variety of different cultures.

Manchester, United Kingdom

• A highly pressurised role requiring acute attention to detail and a flexible approach in delivering first-class assistance to a diverse portfolio of clients and internal stakeholders. • First point of call with clients, helping to assist with a range of complex and technical enquiries. • Responsible for generating invoices, revenue reports and liaising with clients to ensure payments are made.• Other internal duties include providing versatile administrative support to the Business Rates Team and additional support across the Manchester office to other departments on an ad hoc basis.• Collating monthly fees, raising invoices and reporting cross-selling incomes to other departments. • Diary management, travel and appointment organisation.• Maintaining accurate holiday/sickness records.• Digital dictation audio-typing/ copy-typing• Releasing appeals and setting VT reminders.• The role has enhanced my organisation skills, tailored my communication techniques and developed my attention to detail.

• Devising and conducting employee satisfaction questionnaires and open forums on a regular basis. • Utilising research findings to produce reports to inform the internal communications strategy and offering suggestions to the board of directors to increase employee engagement. • Undertaking the on-boarding process for all new employees to ensure a smooth transition into the company. • Producing new policies, procedures and documents to assist the HR department. • Obtaining and distributing weekly internal news updates across the company via a variety of channels including SharePoint, paper newsletters, emails and ‘The Blackboard’.• Organising internal social, networking and sporting activities including charity fundraising events.Offering administrative assistance to colleagues across the company.

Manchester, United Kingdom

• Managing maintenance queries for over fifteen assets across the country.• Organising and assigning relevant in­house and externally sourced contractors to rectify a range of issues.• Keeping every client informed of any progress made with issues they report.• Producing over thirty weekly and monthly contractor reports; over fifteen weekly and monthly asset reports and over five weekly and month property manager reports to substantiate performance statistics and evidence underperformance for relevant teams.• Offering solutions to improve services and generate new ways in which to utilise Share Point software to ensure all clients are receiving first class customer service.• Offering prompt, efficient and concise office support including taking and distributing meeting minutes, composing letters, researching and creating presentations and assisting with Share Point management.• Being proactive in ensuring that the office functions in sleek and profession manner both to internal and external customers.• Proactively working in conjunction with business directors in devising and introducing a new employee satisfaction survey. Analysing the data to inform senior management about the company culture from an employee perspective and to encourage change in areas that matter.

Manchester, United Kingdom

• Ensuring that first class customer service is provided to all guests by offering an attentiveenvironment in which they feel satisfied their needs have been met.• Building strong co­dependent relationships with a range of internal and external contacts.• Managing the external ‘Yellow Card’ loyalty scheme which has over forty­thousand members and is available to over thirty retailers. This includes collating and advertising monthly offers from retailers on the website, registering new users and answering a range of enquiries regarding the scheme.

• Organising, conducting and reporting on a range of research projects varying from website audits, focus groups, and participant interviews. • Responsible for producing questionnaires and in-depth analysis of the data to develop independent recommendations for a diverse spectrum of clients within strict deadlines. • Writing concise, in-depth reports to inform the client of the research findings and offer suggestions for future research. • Utilising research software including SPSS and SNAP.• Organising and leading meetings, presentations and regularly providing concise minutes for colleagues and clients. • Responsible for maintaining regular communication with a range of clients and colleagues to ensure objectives are met with maximum impact.

Responsible for providing top quality customer service and maintaining stock levels within a busy and pressurised Christmas environment.

Distributed pamphlets across Newcastle-Upon-Tyne, to raise awareness for the charity and to encourage individuals to donate money in exchange for a letter from Santa Clause.

• Advertising, organising, arranging and supervising daily sessions of stimulating games and activities for groups of up to 24 children aged between four and eleven years on a campsite in Italy. • Being able to communicate effectively with colleagues, parents and children from different age groups and cultural backgrounds, whilst responding empathetically and adapting situations to assist individuals who were unable to comprehend English. • Responsible for dealing with the wellbeing of the children and ensuring the Health and Safety policies and general administrative duties were adhered to and maintained.

Italy

• Participating in the day to day, on-site operations for a camping company in Italy. This predominantly consisted of organising the booking charts, the work rotas, cleaning the holiday accommodation, selling holidays for the next year and successfully providing the highest degree of customer service. The position required the advertising and organising of weekly holiday activities.

Combined Honours, Psychology And Sociology

Education record