Mikaela Reed Email & Phone Number

New York, Ny, Us

- Overseeing development cycle and team members- Leading product strategy and planning roll out of initiatives

New York, Ny, Us

- Worked as a Customer Success Analyst collaborating with sales and development teams to support SMB and Enterprise client experiences

Los Angeles, California, Us

Served as a Senior Customer Onboarding Specialist for large and enterprise customers before transitioning to a technical integrations role focused on troubleshooting API integrations

Corona Del Mar, California, Us

Atlanta, Georgia, Us

- Gained customer service and time management skills- Manage team members and uphold company standards to give guests the consistent product and service they expect and deserve- Promoted after 2 years of working as a team member

- Selected a team of 60 advanced student leaders to train 900+ Orientation Leaders to help welcome 5,000 new students and their supporters to San Luis Obispo.- Executed a full selection process for the orientation staff including recruitment of prospective applicants, screening applications and selecting candidates for interviews, and participating in the interview and selection process of 150 applicants.- Developed a 10 week Orientation Leader training. Including creating and giving presentations to groups ranging from 5-1,000 surrounding topics including customer service, professionalism, conflict management, peer leadership, and heath & wellness.- Served as the Co-Chair of the Promotions, Marketing, and Communication committee where I was able to focus on marketing, design, and media operations within our department, as well as assist in Orientation Leader recruitment, sponsorship, and large-scale communication such as press releases.

-Executed Cal Poly's summer orientation programming-Acclimated new students to the university through a series of presentations, activities, and discussions by leading individual groups of approximately 20 people. -Facilitated serious discussions with incoming students surrounding diversity and inclusion.

-Served on a team of 50 individuals to facilitate and educate 900+ Week of Welcome (WOW) Leaders to lead groups of 15-20 incoming students. -Trained leaders on material pertaining to tough topics that students may encounter while in college, such as: Sexual Violence, Drug and Alcohol Abuse, Title IX, Academic Success, Bystander Intervention, Mental Health, and other campus resources.

-Collaborated with campus and community partners to plan and execute this exciting weekend for over 10,000 guests every year. -Focused on event and operations, working with on and off campus resources to coordinate a high-energy event during the 2018 Open House Weekend that served 800 prospective students.-Assisted with the brainstorming and execution of programming to attract Cal Poly prospective students and helped in the celebration of the 25th Anniversary of Cal Poly Open House

-Served on a team of experienced engineers to analyze direct time studies.-Developed and executed strategic line balancing initiatives to improve efficiency and assist the engineering department in communicating this shift.-Worked on project team to evaluate inventory system and develop future strategies for management