Mikaël Calvez Email and Phone Number
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🎯 I thrive on solving complex customer challenges leveraging data and cutting-edge technology. Over the past 19+ years, I’ve built, scaled, and optimized omnichannel strategies that drive acquisition, engagement and sustainable growth. My passion is delivering impactful business outcomes while developing high-performing teams and cultivating partnerships that enhance customer experiences. - From MarTech and PropTech, to TransitTech, my expertise spans product management, marketing, customer experience, and digital transformation. I’ve learned that great results come from putting the customer at the center of every decision, leveraging data for insights, and leading with a growth mindset. - Known for being direct and transparent, I foster an environment of trust and collaboration, always respecting the strengths of others. Colleagues describe my leadership style as inclusive, goal-oriented, and empathetic. I speak both “tech” and “executive,” facilitating smooth communication and alignment across all levels, with a proven ability to make tough decisions when needed, always aiming for the best outcome. - I’ve successfully scaled experiences from hundreds to millions of users and built teams from 3 to 30 people, making sure everyone has a voice. My creative approach to problem-solving lets me see the big picture. When challenges arise, I stay calm, focus on solutions, and inspire my team to do the same. Whether it’s driving strategic transformation, scaling a tech stack, or fostering a culture of continuous improvement, I’m dedicated to making a measurable impact. 💬 If you’re passionate about customer-centric innovation, emerging technology, or running a marathon and trying out the newest restaurant in town, I’d love to connect.Skills:+ General Skills: Customer Experience | Product Management | Strategic Partnerships | Payment Services | Marketing Strategy | PropTech | MarTech | TransitTech+ Soft Skills: Inclusive Leadership | Status quo Disrupter | Persuader & Federator | Growth Mindset | Strategic Decision-Making+ Hard Skills: CX & UX principles | CRO and A/B testing | Churn, LTV, CAC, RFM models | Business Intelligence & AI Tools | CRM, ERP, CS suites
Cas Financing
View- Website:
- casfinances.ca
- Employees:
- 35
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Vp Marketing And Technology | Digital Acquisition | Ai | CxCas FinancingMontreal, Qc, Ca
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Vp Of Product Managment & Marketing | Cx | Data | TransittechBus.Com Sep 2022 - PresentMontreal, Quebec, Ca• Spearheaded the design of an optimized omnichannel customer experience strategy for transit agencies and private corporations across North America, resulting in a 25% boost in customer engagement and a 15% increase in customer satisfaction scores.• Championed strategic initiatives within the executive management team, directly reporting to the CEO; evaluated market trends and competitor positioning, resulting in a comprehensive product roadmap revision impacting 3 key offerings. 🏆 Key Achievements:> Orchestrated the selection and implementation of advanced technology partners for LAX airport, enhancing operational efficiency across POS, fare collection, microtransit systems, and customer service, serving over 1.8 M annual travelers. > Attained a 30% improvement in system efficiency by leading the engineering team to develop impactful products and drive scalable growth.> Achieved a 60% increase in data-driven decision-making by implementing company-wide business intelligence capabilities, proof of concept (POC) approach and AI tools. -
Director, Retail Marketing, North America | Cx | Martech | Proptech | (For Ivanhoé Cambridge)Jll Technologies Oct 2021 - Sep 2022Chicago, Il, Us• Established the online customer experience for over 80 shopping centers across the United States and Canada, representing over 10,000 retailers and brands.• Directed and executed comprehensive CX, advertising, BI and martech strategies to promote, engage and convert millions of annual shoppers through memorable retail moments.🏆 Key Achievements:> Defined comprehensive role definitions and team objectives, facilitating the retention and hiring of 6 industry-leading professionals. > Modernized and integrated the digital products into the JLL ecosystem resulting in a 35% reduction in operational costs through strategic partnerships. > Restructured pricing strategies based on market analysis leading to an 18% increase in annual 8-figures sales of gift cards, enhancing profitability and customer engagement. -
Director, Retail Marketing Services, Canada | Cx | Product Management | PaymentsIvanhoé Cambridge Nov 2019 - Oct 2021Montreal, Quebec, Ca• Directed and executed comprehensive CX, advertising, BI and martech strategies to promote, engage and convert 280mm annual shoppers through memorable retail moments.• Led ad mentor 15 senior-level employees and piloted 21 local customer service teams.• Full accountability for operating budget, plus steering of $25mm CAPEX projects.🏆 Key Achievements:> Spearheaded B2C innovation committee and deployed leading-edge pilots such as shopper behavioral analytics and food pick-up & delivery service. > Grew gift cards sales by 15% annually through developing partnerships with third-party vendors and implementing Chinese-community (Alipay) ecommerce platforms and campaigns.> Increased B2B sales ratio from 15% to 39% within three years through leveraging customer data intelligence (CLV, scoring, predictive models), building specific CX funnels including ecommerce and traditional one-to-one tactics. -
Manager, Digital Products And Platforms | Cx | Innovation | RetailIvanhoé Cambridge Sep 2016 - Nov 2019Montreal, Quebec, Ca• Designed, built, deployed, promoted and operated frictionless online and in-store B2C and B2B customer experiences to increase in-store traffic and sales per sq.ft.• Created a lean and powerful digital ecosystem for 21 Canadian properties including websites, mobile apps, digital directories, social Wi-Fi, eCommerce, email marketing, online to offline tools, virtual waiting lines, in-store event and personal stylist appointments, customer service chat, analytic suites.🏆 Key Achievements:> Increased 7-figures qualified shopper database by 900% in 14 months through deploying data capture customer touchpoints in store and online.> Improved online average customer service response time by 56% to 62 seconds by leveraging technology and providing efficient training.> Reduced martech 7-figures budget fixed costs by 30% by using modern tech stack, standardizing architecture and revamping infrastructure.
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Manager, Mobile Experience | Cx | Retail | Voice Of CustomerIvanhoé Cambridge Jan 2015 - Sep 2016Montreal, Quebec, Ca• Led the definition and delivery of seamlessly integrated mobile and in-store multi-screen experiences to enhance customer conversion and engagement across 21 shopping centers.🏆 Key Achievements:> Designed, developed, and scaled out 13 mobile apps with a total of 260k monthly active users, NPS of 67 and user rating of 4.7/5 on the App Store. > Grew by 21% app users in-store spends by pushing personalized content.
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Manager, Digital Strategy | Cx | Retail | Customer JourneyIndependant Consultant Nov 2012 - Jan 2015Independent consultant• Conducted strategic consulting mandates for retail customers including digital marketing program definition, roadmap and planning, business requirements, solution selection, execution follow-up and monitoring.🏆 Key Achievements:> Augmented qualified leads by 35% through revamping online customer journey and experience for real estate brokers and retailers.
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Account Director | Customer Success | StrategyValtech Canada Nov 2011 - Nov 2012Worldwide, Fr• Guided strategic accounts on global customer experience and martech efforts for B2B and B2C clients that represents $2 MM in annual agency revenue. Key clients included Hydro-Québec, Investissement Québec, Mary Kay and Douglas Hospital. -
Senior Consultant, Business Technology Strategy | Martech | Customer JourneyDeloitte May 2010 - Nov 2011Worldwide, Oo• Designed and aligned technology strategies with business strategies to transform the organization, processes, and technologies through financial discipline and a business-focused perspective.🏆 Key Achievements:> Delivered 5 years martech roadmap to enhance customer experience, business intelligence and sales conversion for Rogers stores across Canada.> Other key clients included Desjardins, Domtar, Pratt & Whitney, Hydro-Québec. -
Consultant, Business Technology StrategyDeloitte Dec 2008 - May 2010Worldwide, Oo
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Business Analyst & Project Manager | Customer Experience | Ux | Product ManagementAlogient Aug 2006 - Dec 2008Montréal, Québec, Ca• Determined business requirements and led multidisciplinary teams on B2C and B2B websites and applications for clients such as RBC, Bombardier, Financière des professionnels, Fonds FTQ, Bell Canada, CN, Aéroports de Montréal, Canoë. -
Analyst, Europe Marketing StrategySagemcom (Sagem Communication) 2005 - 2005Bois-Colombes, Île-De-France, Fr -
Analyst, Marketing And Sales OperationsLectra 2004 - 2004Paris, Fr -
Crm AnalystLcl 2002 - 2002Villejuif, Île-De-France, Fr
Mikaël Calvez Skills
Mikaël Calvez Education Details
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Hec MontréalE-Business -
Bba InseecEconomics
Frequently Asked Questions about Mikaël Calvez
What company does Mikaël Calvez work for?
Mikaël Calvez works for Cas Financing
What is Mikaël Calvez's role at the current company?
Mikaël Calvez's current role is VP Marketing and Technology | Digital Acquisition | AI | CX.
What is Mikaël Calvez's email address?
Mikaël Calvez's email address is mi****@****ail.com
What is Mikaël Calvez's direct phone number?
Mikaël Calvez's direct phone number is +151469*****
What schools did Mikaël Calvez attend?
Mikaël Calvez attended Hec Montréal, Bba Inseec.
What are some of Mikaël Calvez's interests?
Mikaël Calvez has interest in Economic Empowerment, Real Estate, Education, Environment, Gastronomy, New Technologies, Sailing, Science And Technology, Tennis, Travel.
What skills is Mikaël Calvez known for?
Mikaël Calvez has skills like E Commerce, Strategy, Digital Strategy, Project Management, Business Strategy, Digital Marketing, It Strategy, Social Media, Program Management, Consulting, E Business, Online Marketing.
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