Mikael Omberg Email & Phone Number

Düsseldorf, North Rhine-Westphalia, Germany

Düsseldorf Area, Germany

Working with globally minded companies, helping to expand their knowledge of local and international markets to inform key strategic decisions.

Cologne Area, Germany

Responsible for ensuring customer satisfaction by supporting company and clientobjectives and targets for revenue, profitability, retention and growth by utilizing Web-based and other digital/electronicmarketing channels, media, tools and techniques. Owning the operational, commercial andstrategic responsibility for the account. Work directly with complex and key strategic clients and internal departments tocreate, develop, implement, manage and evaluate customer-centric marketing and merchandising campaigns toachieve these goals and objectives.

Cologne Area, Germany

Maintain client satisfaction on assigned tasks/projects for clients. Account support activities include, but are not limited to:Identification, analysis, and interpretation of trends or patterns in data sets.Locating and defining new process improvement opportunities.Maintaining in-depth relationship with client in relation to the operational support of their web stores. Managing internal and external communication to ensure the desired client service levels are achieved. Using software and tools for product additions and site maintenance, marketing programs, accounting questions, inventory management and customer service issues. Assisting in reporting needs for presentations or accounting/billing question investigations, monitoring inventory levels, and supporting customer service needs.Implementing client marketing activities directed by Sr. Account Manager such as cross-sells, up-sells, bundles, email programs, CID creation, etc.Management of product and store changes that support the overall client revenue goals and consumer experience.Assist in the implementation activities on new marketing tools, or functionality that will be launched to the Digital River client base as directed by the Director of Account Management.Identifying sites/clients that have additional opportunities for growth and work with the Sr. Account Manager to ensure proper resources are assigned for selling, implementing and billing additional opportunities.

Sales-oriented placement of the (promotion) products and brands in the online shopResponsibility for creation, implementation and evaluation of online sales promotions and other direct marketing activitiesSupervising and quality assurance of the translatorsContinuous improvement of the online shop e.g. extension of the product categories, implementation of e-mailing campaigns, launch of new payment methods and shipping suppliers, set up of social media activitiesDevelopment of customer retentions program e.g. bonus programMonitoring and analysis of sales KPIs e.g. revenue, sales, contribution marginContinuous observation of the market and realization of competition and price comparisonsSupport in pricing according to company guidelinesClose coordination with the departments of Online Marketing and Customer Service

München

Daily monitoring of SLA and KPI reports to ensure objectives are being met, or action is taken to address concerns where requiredMonthly Customer Service reporting to the head office, including qualitative status reportPersonal handling of 3rd level, escalated customer queries for Sweden, Denmark and FinlandStructured response to customer queries on product/process optimization Operational management of our external call center/ service providers in the daily business, e.g. sales planning, forecast, capacity planningProduction of quantitative and qualitative analyses of customer contacts and issues, resulting in the development of actionable insightIdentification and implementation of optimised processes and procedures in cooperation with central customer services teamPreparing and planning the training for service providers in the event of process changesAutonomous implementation of quality assurance measures, e.g. the evaluation of customer feedback, silent monitoring, follow-up, quality reportObservance of the country-specific process instructions and guidelines for customer processingCoordination with internal departments such as Sales, Logistics and Category Management in order to deal with customer complaints and queries, as well as with external logistics service providersSupport in project work as required

Malmö

Economic assistant at Cortec Medical AB. Work involves various sales and marketing activities as well as customer service and order and delivery.

Luleå

Held several different positions including substitute team leader, coach, business developer, sales and support representative among others.

Master'S Degree, International Marketing And Brand Management

Bachelor Of Science (B.S.), Business Administration