Results-driven Chief Operating Officer (COO) with a solid background in the real estate industry and extensive experience in education leadership. Proven track record of driving operational excellence, strategic planning, and business development initiatives within the context of a dynamic and rapidly growing real estate academy. Adept at building and leading high-performing teams, developing innovative educational programs, and fostering relationships with key stakeholders. Strategic thinker with a passion for driving organizational success and delivering exceptional value to students, instructors, and partners.

Developed and implemented the strategic direction for Windstream's wholesale services division in alignment with overall company objectives. Defined growth opportunities and prioritized initiatives to expand Windstream's wholesale services portfolio. Led business development efforts to acquire new wholesale customers and expanded existing relationships. Deployed sales strategies to achieve revenue targets and market share objectives.• Served as the primary point of contact for key wholesale customers, managing relationships and ensuring customer satisfaction.• Negotiated wholesale agreements, pricing structures, and service level agreements (SLAs) with customers and partners.• Collaborated with product management teams to develop and enhance wholesale services offerings.

Delivered CSBH designs tailored to each individual MNO. Executed GIS analysis to evaluate every opportunity for each MNO on the profitability of site construction. Examined all CSB network architecture with engineering to ensure fulfillment of contractual obligations. Attended meetings to provide technical expertise to the sales team during client engagement. Developed financial models for sales. Formulated high-level designs of network architecture to guarantee engineering compliance with MSA.• Created strong relationships with all boundary partners within organization.• Conducted review, documentation, and informing of any changes as needed to the network, to ensure accuracy with client.• Executed large CSBH contract worth over $650M for the term.• Successfully negotiated revenue positive restructuring contracts with largest customer/partner• Developed key metrics including sales quotas, compensation plans, and customer retention targets.

Offered technical guidance to sales team during client engagement. Reviewed and understood client’s request, and provided solution to fit client’s needs. Instrumental in business development and client relationship management initiatives deploying results-driven solutions to drive sales forward. Built high-level designs of the network architecture to comply with clients MSA.• Created strong relationships with all boundary partners and internal stakeholders within the organization.• Documented, reviewed, and informed any changes that needed making to network, with regard to discrepancies of any kind.

Partnered with channel managers on network solution and architecture. Designed pre-sale OSP and network design costing for all network solutions. Supported future growth plans of network, based on customer needs. Attended all meeting with sales to provide technical knowledge of network.• Established and fostered robust relationships with all stakeholders across the enterprise.• Worked with internal teams to ensure network and maps documented accurately.

Accountable for technical expertise to sales team during client engagement. Reviewed and analyzed client’s request and provided solutions to meet their needs. Provided sales with solutions regarding network growth to drive sales forward. Developed intricate designs for network architecture at an advanced level.• Recorded, evaluated, and communicated necessary adjustments to the network infrastructure, addressing any discrepancies.• Ran ENNI utilization reports across country.

Accountable for technical expertise to sales team during client engagement. Reviewed and analyzed client’s request and provided solutions to meet their needs. Provided sales with solutions regarding network growth to drive sales forward. Developed intricate designs for network architecture at an advanced level.• Recorded, evaluated, and communicated necessary adjustments to the network infrastructure, addressing any discrepancies.• Ran ENNI utilization reports across country.

Led and supervised fiber designers in Request for Proposals (RFPs) and Individual Case Basis (ICB) for Time Warner Cable Enterprise. Oversaw and approved all projects completed by fiber design team and contractors as it pertained to Dark Fiber, EPON, Macro Cell Design, Small Cell Design, and other large scale projects 1GB or higher. Communicated with directors and senior leadership regarding ongoing projects related to specific regions. • Reviewed all Time Warner Cable projects to determine business need, and assigned tasks to team members and contractors.• Collaborated with senior sales team and engineers to provide unique costing for special projects.• Travelled to meetings nationwide when fiber technical expertise required.

Lead designer for southeast region. Designed fiber networks for Cisco Prisma, Alcatel Lucent (ALU), and SONET. Updated and edited all fiber documentation and Lode Data networks. Made design decisions regarding construction and safety methods according to appropriate Cox, FCC, OSHA, NEC, NESC, VDOT, BOCA, Land Use Manual, and local, state, and federal regulations and procedures, with accountability for creation of CAD permitting for state agencies. Generated GNIS and departmental reports. Collaborated with plant maintenance department to ensure most efficient mapping and design achieved.

Determined source of coax equipment issues and repaired accordingly. Installed and repaired all Scientific Atlanta digital converters, and all modems and routers for customer in home networking. Ensure customer satisfaction, achieving high scores in customer satisfaction surveys.