Mikail Amrullah Email & Phone Number

Jakarta

DANA Indonesia as Technical SupportTechnical Support Channelo Managed daily resolution of internal and external complaints through responsive handling, escalation, and root cause analysis.o Checked daily transactions through monitoring dashboard, database and logs.o Handled reconciliation and settlement files.Technical Support Operation Leado Managed 24/7 schedule and personnel shifts.o Managed external partners complaint through WAG communications.o Managed internal requests and complaint using Jira, Zendesk, and Trello.o Managed production configurations.o Managed pending and failed transactions.o Monitored transactional dashboards and resolved production issueso Acted as Technical Account Manager (TAM) for BI-Fast Operational (CI-Connector) activities.

IT Service Desk On-Site. Chevron Indonesia - Managed employee account data to ensure proper access to systems and applications.- Handled employee complaints and support requests via phone and email, utilizing a ticketing system for efficient issue resolution.- Collaborated with team members to provide timely and effective IT support for various technical issues.Maintained detailed records of all support activities to ensure accountability and continuous improvement.- Provided technical assistance and guidance to employees to enhance their understanding and use of IT resources.

Jl. Cideng Tim. Raya No.86A, Rt.7/Rw.4, Petojo Sel., Gambir, Kota Jakarta Pusat,

As an IT Support, with experience as,- Full Stack Programmer at Indosurya Finance, contributing to projects in developing and maintaining robust web applications using ASP.NET and SQL Server.- Supporting applications for maintaining daily transactions, bug fixing, and meticulously managing monthly and annual reports at MNC Leasing.