Mikail S. Price Email & Phone Number

San Francisco, California, Us

My Approach:I employ a holistic approach to customer success, balancing the big picture with attention to detail. Actively engaging with clients and aligning our services with their goals, I aim to surpass their expectations. My ability to lead diverse teams and collaborate across all organizational levels empowers me to drive positive change and deliver outstanding results.I am profoundly dedicated to our client's success and am eager to continue contributing to Pestec's growth and prosperity.Key Achievements:-Customer Relationship Cultivation: Responsible for nurturing strong and enduring relationships with our diverse clientele. I leverage active listening skills to deeply understand their unique challenges and goals, serving as a trusted advisor and fostering trust and loyalty.-Efficient Onboarding: Streamlined the customer onboarding process, ensuring seamless and successful IPM program implementation. Clients experience a smooth transition into our services, enhancing their overall satisfaction.-Effective Leadership: Lead a dynamic Customer Success team, managing complex customer issues and resolving escalated complaints. My leadership empowers the team to provide exceptional support, resulting in increased customer satisfaction and loyalty.-Process Enhancement: Collaborate closely with the CEO and COO to develop and document new processes and customer success policies. This strategic alignment improved efficiency and consistency in delivering exceptional customer experiences.-Cross-Functional Team Leadership: Direct a cross-functional international team, including graphic designers, web developers, business consultants, and videographers. My leadership ensures successful project execution, meeting all deadlines and exceeding client expectations.

San Francisco, California, Us

-Supervised a team of 10+ field technicians; Effectively optimize routes and workload to improve company productivity and meet monthly and yearly performance goals.-Created and delivered business proposals for RFPs, ITBs, RFBs, etc for local, state, and federal government agencies as well as private institutions and commercial businesses.-Collaborated with the CEO and COO to develop and implement new processes and policies for hiring and training to standardize service standards across the company.-Developed and updated company manuals, website FAQs, and customer educational resources.-Oversaw the development of the major company website update in 2017 from conception to completion including copywriting, SEO, QA & QC, process and workflow documentation and ongoing maintenance.-Organized, and maintained all company digital multimedia content and projects using Google Workspace, Microsoft Office, Jira, Slack, and varying content management systems.-Coordinated the successful launch of a government-funded interactive bilingual educational course (stopbedbugs.org).-First ever recipient of the ‘Chairman Award’; Given by the company’s founder for successfully propelling the business forward to reach its goals and for exemplifying leadership, positivity, and enthusiasm.

San Francisco, California, Us

Los Altos, California, Us

Los Altos, California, Us

-Discuss strategy and game plans with the head coach and advise him during gameplay.-Implement drills and game plans into practices, according to the head coach's instruction. -Scouted opponents as assigned and broke down available video.-Maintain comfortable conversational relationships with players' parent/s.

-Collaborated with a team of engineers and operations staff to support a wide range of projects for eBooks on Google Play.-Supported the site manager in running day to day operations to ensure daily targets were reached. -Supervised 25+ in office employees working on various digital projects and provided coaching to employees in order to meet performance goals.-Conducted international training sessions for Google teams in India working on eBook projects and provided feedback for engineers and operations staff.-Responded to and managed employee issues quickly and effectively and communicated issues to supervisors.-Provided data research and key updates of manuals to supervisors, which increased productivity and accuracy for the project.-Tracked qualitative and quantitative trends of workflow and provided daily reports to supervisors with the use of Google Documents, Spreadsheets, and Presentations.-Published the monthly newsletter.

Los Altos Hills, Ca, Us

-Assisted with the overall coaching, supervision, and organization of the women’s basketball team in compliance with the College, the Coast Conference, and CCCAA regulations.-Helped oversee study hall and assisted with the academic supervision of student-athletes.-Recruited prospective student-athletes making sure to comply with the CCCAA recruiting bylaws.-Orchestrated and facilitated the speed, agility, quickness, and strength workouts.-Specialized in guard development and defensive execution - 3 guards named to the CCCAA All-State Team (2011-13).

-Monitored over all even flow of fundraising events and made adjustments when necessary.-Performed end of event duties such as revenue reconciliations and inventory checks.-Managed and resolved customer complaints to ensure a pleasant experience for all patrons.-Organized, conducted, and supervised after school youth sports programs and ensured the maintenance of equipment and facilities to provide safety and security to participants.

Carlsbad, Ca, Us

-On-boarded new members successfully and assisted with all member retention activities in order to drive club profitability.-Maintained name relationships with members and served as a resource for their questions or concerns, and put them in touch with the right 24 Hour Fitness resources as appropriate.-Ensured members received a friendly greeting/check-in and prompt attention to their needs.-Toured potential members through the club and described the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.-Communicated membership and fitness offers in a clear and concise manner using Company provided presentation tools.-Provided a clean, friendly, well-maintained club to members and guests.

-Provided administrative support to the President and the Director of Operations.-Answered telephone and email inquiries and forwarded telephone calls and messages to appropriate staff.-Promptly and efficiently handled repair and product issues filed by customers.-Reorganized inventory and supplies, which led to a 11% decrease in monthly overhead. -Packaged and shipped customer orders and processed customer invoices.-Responsible for the set up and break down of vendor booths at street fairs and festivals.

Bachelor Of Arts - Ba, General Studies

Associate Of Arts (Aa), Social Sciences