Provision, install, configure, and maintain client-side hardware, file servers, user shares, connectivity, and software per documented standards. Research, test, and recommend new hardware and software products to meet business needs for end usersProvide timely, effective support, technical assistance, and training to end users Answer end user inquiries regarding hardware or software operationManage the process around acquiring cell phones, upgrading cell phones and effecting repairs and implementing changes to cell phone service contracts as necessaryAssist the network administrator to install, configure, and manage network access devices including wireless access points and VPN. Monitor usage and troubleshoot access problems.Assist the systems administrator to install, configure, and manage servers and systems, and manage user access privilegesParticipate in planning and executing IT incident response and disaster recovery activitiesMaintain awareness of emerging security threats to and vulnerabilities of client-side hardware and software; evaluate information for relevance; and, recommend updates and enhancements as necessaryBe familiar with and adhere to Information Technology Security Policies and procedures.Other duties and responsibilities as assigned.

Provides direct support and maintenance on behalf of company’s client base. Spearheads multiple issues including analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT helpdesk priorities. Acts as liaison in addressing administration and internal support of the company and client’s PCs, printers, servers, company phones and related equipment in compliance with company standards. Serves as a technical expert in modifying configurations, utilities, software default settings, and troubleshooting Local Area Networks (LAN), Wide Area Networks (WAN), VPN, and other systems. Maximizes end user’s satisfaction by identifying and resolving problems; monitors and responds quickly and effectively to requests received through IT.Utilizes strong analytical and problem-solving skills to assist in requirement gathering and process documentation functions. Assist and assign new users to proper groups in Active Directory and delete old users and groups as needed.

Full-time curricula in front-end and back-end technologies for full-stack web development.* Computer Science applied to JavaScript* Databases (MySQL, MongoDB)* Server Side Development (Node.js, Express, MERN Stack)* Browser Based Technologies (HTML5, CSS, JavaScript, jQuery, Bootstrap)* Deployment (Heroku, Git)* C# (ASP.Net)* Quality Assurance (Writing Tests)* Internet Marketing (Semantic HTML)

Test, configure, and build Intel-based IT hardware equipment and components (HP, Dell, IBM x-Series); Provide responsive customer service and resolve client issues quickly and efficiently; Closely Liaise with warehouse operations department to ensure equipment is properly shipped, received and stored; Closely Liaise with sales department answering inquires about equipment, testing status, timelines, etc; Work in a team environment and cross-train on different product lines;Coordinates with the sales team and operations to adhere to strict deadlines; Assist with various projects in all aspects of company operations.

Responsible for overseeing and spearheading support and operational activities of several service environments in replacing data backup issues to new Windows 2008 Server from old Windows XP Server. Troubleshot touch panel, connection and keypad issues, multi-functioning printers, desktop computers, tablets, and high capacity scanners. Collaborated extensively with various internal and external operational processes to ensure the proper delivery and top operational performance.Engaged in in-depth research to explore the best practices and methodologies for managing multiple IT processes to meet enterprise management initiatives. Bridged gaps between business risks and technical issues to reach optimum performance; proactively explored IT industry standards and develop governance skills relating to creating and maintaining corporate information systems policy.Addressed concepts, principles, structures and standards used to design, monitor and secure operating systems, equipment, networks, databases, applications and controls that enforce various levels of availability, integrity and confidentiality.

Installing hardware and software systems; building servers and custom units; Testing Rams, Hard Drives, video cards, decoder and encoder cards, motherboards, system fans, custom Power supplies, and video and audio output. UL Upgrades; insuring the unit is properly grounded. Maintaining and repairing equipment. Troubleshooting computer issues which include: locating a master boot disk, power failures and also network connectivity issues. Also, instituting computer security measures, configuring computer networks; changing the IP address and resetting the adapter. Provision, test, and ship IRDs for both The TV Guide and The Weather Channel.

Performs routine systems analysis and development. Analyzes information, secured computers with network cards and determines feasible solutions and makes recommendations. Assists in installing, swapping out hard drives, RAM, power supplies and motherboards to determine data and systems requirements to develop technical and functional specifications. Performs holistic troubleshooting for escalated application issues; isolates diagnose and resolves application related user issues.Partners and communicates effectively with all stakeholders on escalated application issues; created and sent out reports for departments in credit union, using Symitar’s programming language.