Mikalia Daniels, Alc Email & Phone Number

Pensacola, Fl, Us

United States

•Conduct individual, group, or family counseling sessions to assess and address clients’ mental health issues.• Develop personalized treatment plans to guide the therapeutic process and set client goals.• Provide crisis intervention during weekly on-call rotation, assisting clients in managing emergencies and severe stress.• Monitor client progress and make adjustments to treatment plans as needed to achieve desired outcomes.• Maintain accurate and confidential client records and documentation in accordance with ethical standards and legal requirements.

United States

• Maintained accurate and up-to-date client records, including monthly reports for counseling and intake, treatment plans, intake paperwork and sessions notes in compliance with the standards set by King’s Home. • Conducted intakes, zooms and mental health consultation for youth admitting into King’s Home.• Assisted in an on-call rotation to address any crisis intervention and management.

• Maintain accurate and timely documentation for conducted individual and group therapy sessions, under a licensed counselor. • Conduct individual and group therapy sessions, crisis intervention and treatment team, under supervision.

• First point of contact for 1000’s of customers and 100’s of SERVPRO’s across the US facing natural disasters.• Utilized a multi-line phone system to answer and transfer calls to the appropriate personnel.

• Maintained organized and detailed documentation of all correspondence with customers.• Maintained records of invoices, debits, and credits. • Met strict deadlines for corporate disputes, uploads, audits, and collections deadlines.

• Assisted in the coordination of public relations programs including sales and marketing events, CE Classes, and networking.• Provided newsletter and e-blast coordination.• Supported and collaborated with Marketing Reps, Marketing Manager and Digital Marketing Manager to ensure the organization of events, schedules and classes.

• Coordinated with Program Managers, Area Managers, Flow Leads to execute all associate onboarding activities for the site.• Track learning curve and continuous improvement metrics at the site level.• Audit onboarding content for respective department and trainer standard work.• Coordinate and facilitate any training related programs.• Manage ticketing system and ensure tickets are closed within expected timeline.• Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs.• Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)• Document feedback results to help the learning department identify strengths as well as area of improvement.

Masters, Clinical Mental Health Counseling, 3.75

Bachelors, Psychology/Neuroscience