Mika Lindström Email & Phone Number

Finland

Main responsibilities:- Being the Process Manager for Service Asset and Configuration Management (SACM) process- Acting as the Solution Owner for IT Configuration Management Data Base (CMDB) in Metsä ServiceNow- Ensuring that CMDB provided opportunities are best utilized in data consumer processes- Identifying and defining development requirements for SACM and interfacing ITSM processes in Metsä ServiceNow with input from the domain owners- Executing and… Show more Main responsibilities:- Being the Process Manager for Service Asset and Configuration Management (SACM) process- Acting as the Solution Owner for IT Configuration Management Data Base (CMDB) in Metsä ServiceNow- Ensuring that CMDB provided opportunities are best utilized in data consumer processes- Identifying and defining development requirements for SACM and interfacing ITSM processes in Metsä ServiceNow with input from the domain owners- Executing and developing SACM process controls with input from domain owners- Playing a vital role in CMDB area co-operation and development in IT service provider interface- Contributing to SACM and CMDB development roadmap- Contributing to large scale Change planning and projects from IT configuration viewpoint.- Directing, prioritizing and scheduling data audits- Supporting long-term ITSM process automation objectives from CMDB perspective Show less

Helsinki Metropolitan Area

Manager and Team Lead for Elisa ServiceNow Development Team for 25 people including partner management. Plan, propose & implement ServiceNow development activities. Collect and analyze ServiceNow development needs. HR management and team leading

Helsinki

Manager and Team Lead for Elisa ServiceNow Development Team for six people. Plan, propose & implement ServiceNow development activities. Collect and analyze ServiceNow development needs. HR management and team leading

Helsinki

Main responsibilities: - Process Owner, Service Asset and Configuration Management (SACM) - Process development - Project management - Plan, propose & implement process development activities - Collect and analyze process development needs - Set improvement targets to match business needs - Manage process development projects - Facilitate and conduct training - Implementation of best practices (e.g. ITIL®, COBIT®, ISO/IEC 20000®, PRINCE2®)

Helsinki

Main responsibilities:- Consulting and supporting the Sales Team- Communication with technology partners- Participating R & D and commercialization projects- Producing Service Description- Designing and implementing the Service Strategy- Designing Service Presentation- Process development- Plan, propose & implement process development activities- Collect and analyze process development needs- Manage process development projects- Facilitate and conduct… Show more Main responsibilities:- Consulting and supporting the Sales Team- Communication with technology partners- Participating R & D and commercialization projects- Producing Service Description- Designing and implementing the Service Strategy- Designing Service Presentation- Process development- Plan, propose & implement process development activities- Collect and analyze process development needs- Manage process development projects- Facilitate and conduct training Show less

Main responsibilities:- Process development- Project management- Plan, propose & implement process development activities (incl.STP creation)- Participate in development activity prioritization & mid term (1-3 yr.) roadmap creation and strategic planning- Collect and analyze process development needs- Promote improvement within own area of responsibility, identifying links to other opportunities- Set improvement targets to match business needs- Coach improvement… Show more Main responsibilities:- Process development- Project management- Plan, propose & implement process development activities (incl.STP creation)- Participate in development activity prioritization & mid term (1-3 yr.) roadmap creation and strategic planning- Collect and analyze process development needs- Promote improvement within own area of responsibility, identifying links to other opportunities- Set improvement targets to match business needs- Coach improvement projects and apply basic change management techniques- Attend process development projects- Provide mentoring support for the process implementation- Facilitate and conduct process related training- Audit the use of implemented processes Show less

Main responsibilities: - Project management- Design and implementation of web solutions

Main responsibilities:- Project management - Design and implementation of web solutions

Main responsibilities:- Project management - Sales, finances, administration, client contacts- Requirements specifications- Material Management System for city of Helsinki- Hospital pharmacy order processing for city of Helsinki- Design and implementation (SQL Windows, Tandem platform, Non-Stop SQL)- Testing- End user training

Main responsibilities:- Technical specification, design and implementation of test environment - Design and development of test process and tools- Test planning and functional testing

Main responsibilities:- Release management of production and test environments- Implementation project- Software development (Tandem’s TACL language, Cobol, SQL)- Tandem computer administration- Application and system support

Main responsibilities:- Network operating systems, hardware and utilities installation and testing- Network administration- PC tool program installation and support

Main responsibilities:- Leading a stock broker team of 9 people- Resourcing, administration, recruitment- Expert tasks and development for stock brokerage- Process development for working methods, information system, services and organization

Main responsibilities:- Back office duties

Specialist Qualification In Product Development

Activities and Societies: Tuotekehitystyön erikoisammattitutkinnon suorittanut toimii alasta riippumatta työtehtävissä, joissa.

Bachelor Of Business Administration (Bba), Business Administration

Diploma In Business Information Technology, Business Information Technology

Diploma In Business And Administration, Business And Administration