Amanda Meech Email & Phone Number

Global

• Install, configure, and troubleshoot hardware and software for end-users.
• Provide technical support for laptops, desktops, printers, and mobile devices.
• Manage user accounts and permissions in Active Directory
• Close 95% of trouble tickets on the first call without escalation.
• Document tickets and processes in ServiceNow.

Austin, Texas, United States

• Provided thorough remote support and problem resolution for customers.
• Processed tickets and calls at a 30% faster rate than the team average.
• Achieved consistent number 1 or 2 ranking in the district for monthly metrics, incidents resolved, number of calls per shift, and customer satisfaction ratings.
• Trained new employees and explained protocols clearly and efficiently.
• Researched issues on various computer databases and systems to resolve customer issues.
• Supported and maintained corporate Active Directory containing over 30k users

• Built and maintained successful relationships with other businesses, clients, and vendors.
• Displayed courtesy and strong people skills.
• Sold memberships for our classes.
• Collaborated with our members to create fun, personalized workout plans.
• Assisted owners with scheduling, protocol improvements, and quality assurance.

Broken Arrow, Oklahoma, United States

• Operated and maintained radiologic equipment.
• Positioned patients for imaging procedures and administered contrast media as directed by physicians.
• Ensured patient and staff safety by following strict radiation exposure protocols.
• Collaborated with healthcare professionals to provide quality patient care.

Muskogee, Oklahoma, United States

• Repaired PCs.
• Installed hardware and software.
• Cleaned viruses and reconfigured devices.
• Troubleshoot hardware and software application issues.