Mika Johnson Email & Phone Number

Lexington, KY, US

Kentucky

Lexington, Kentucky

Answer an average of 40-60 inbound telephone calls per shift to schedule and book reservations for business clients online through front desks of hotels. Trouble shoot and resolve issues via telephone. Properly notate all accounts with information received during contact. Utilize telephone, internet, email, fax and Microsoft office suites to complete daily.

Tutwiler, MS

• Maintain a case load of inmates to resolve daily issues before they become significant issues.
• Make daily rounds of assigned units while staying safety and security minded.
• Perform random searches of persons and places.
• Attend meeting with staff, inmates, and other departments to resolve problems and ensure compliance with company policy and contractual agreements.
• Complete clerical work such as filing, e- mail, faxing, labeling, and completing reports in a timely manner.
• Serve as acting unit manager in his/ her absence.

Ada, Oklahoma

• Assisted customers with accounts via telephone.
• Made contact with customers through outside field calls.
• Took payments on accounts.
• Assisted with taking loan applications, pulling credit information and closing small loans.
• Completed daily and monthly closeout procedures.
• Counted cash drawers and made bank deposits.

Watonga, Oklahoma

• Promoted from Correctional Officer to Correctional Counselor in 26 months.
• Maintain a case load of 120 inmates assisting with daily living issues.
• Provide opportunities for betterment of self through offering self-help programs to case load.
• Scheduled and completed monthly pay of inmate work crews assigned to my areas.
• Supervise subordinates to assure that job duties are completed.
• Utilize computer programs to include Microsoft Office and Citrix applications.

Fairview, OK

• Promoted to group manager from sales associate in one month.
• Supervise a group of approximately five to eight employees in the completion of duties.
• Complete beginning and end of shift books and bank deposits.
• Assist with employee scheduling.
• Shadowed employees to determine an accurate description of the duties and skills required for each position.
• Organized store merchandise racks by size, style and color to promote visually appealing environment.

Enid, OK

• Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Obtain billing information through computer programs such as Citrix applications.
• Politely assisted customers via telephone.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Fairview, OK

• Assist with employee scheduling.
• Received customer payments.
• Greeted customers promptly.
• Monitored areas for security issues and safety hazards.
• Completed purchases using Point of Sale systems.
• Stocked and replenished merchandise according to store merchandising layouts.

Fairview, OK

• Monitored vital signs, such as blood pressure and pulse.
• Responded appropriately to the physical, emotional and developmental needs of patients.
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
• Helped patients move in and out of beds, baths, wheelchairs and automobiles.
• Maintained a clean, healthy and safe environment.
• Assisted with patient transfer and ambulation.

Bachelor Of Science - Bs, Accounting

Associate Of Arts - Aa, Business Administration And Management, General

Activities and Societies: Vice President's Honor Roll Spring 2011Transferred to 4 year university

Associate Of Arts - Aa, Criminal Justice And Corrections

Partial degree-not completed

Certification, Phlebotomy Technician/Phlebotomist

Certification, Health Careers