Mika Orava Email & Phone Number

Espoo, Uusimaa, Finland

Helsinki, Uusimaa, Finland

In my previous assignment (below), I created a business area. In this role, I took on the responsibilities of managing thebusiness area• Sales management• Creating and implementing business strategies• Management and continuous development of operating models• Monitoring the profitability and competitiveness of products• Monitoring of business figures (P&L)• Budgeting and quarterly plans• Creating and implementing of development roadmap • Supervision and scheduling of customer deliveries• Solution sales and consulting for B2B customers. Creating digitization strategies, creating a close and long-term customer relationship between the customer and Telia.• Partner and partner management and recruitment

Helsinki Area, Finland

A follow-up to the previous role. After building the tools and operating models for internal efficiency improvement continued in this position implementing solutions sold on the same basis to B2B customers.• Business / IT Strategy• Creating partner contracts and partner network• Product development based on customer needs• Producing materials (Service descriptions, price lists, contract and tender templates)• Creating operating models and processes• Business Case (Market analysis and customer demand analysis)• Solution sales and consulting• In addition, some same responsibilities as in the Head of Intelligent Automation role above

Helsinki

The efficiency of the customer service organization needed to be improved. We started with a culture of experimentation; would new automation tools be suitable for this use. As a result of the successful experiment, we moved to a large-scale implementation. My responsibility was to make the supplier selections and implement the operating method into the processes in Finland. Today, hundreds of automations have been made in Finland and the results of the work have been implemented throughout Telia Group, in all countries. This work has been a strong foundation for the widespread adoption of artificial intelligence solutions.• RPA & AI Strategy creation• Implementation of the strategy and creating development roadmaps• Choosing technologies and suppliers• Building of operating models• Organizing individual subject areas into processes• Creating roles and responsibilities• Project / program management• Change management

Finland

Continuation to Business / IT role. The challenge was that business needs were not realized in IT development and there was a lot of development debt. My task was to build efficient operating models and get the work queue dismantled together with the IT supplier. The result was that the queues were cleared out and a cost-effective operating model is still in use even today. • Project management, project organization• Business Case. Calculation and minimization of costs• Creating operating models

Helsinki

I have the ability to converse with both business and IT. I understand the language of both, and I am able to summarize the matter in concern in plain language. The Business IT architect role was created when a dialogue between the two was needed.• Synchronizing of long- and short-term IT and business visions and roadmaps.• The goal was to ensure that IT solutions and development phases support business requirements, processes and goals• Implementation control, prioritization and communication, as well as supporting business operations in IT development• Creating a process-oriented way of working with internal and external development partners.

A separate program office was built around a large development project. The project was divided into two parts, which included Business and IT entities. I was in charge of the business area. I had more than a hundred people from all Telia Businesses to manage in the matrix. It is not possible to tell about the project, but it included everything from the RFI and RFP stages to supplier selection and implementation.

Customer service had its own development team, which was responsible for the implementation of customer servicerelated project areas. I had senior staff responsibility. The aim was to improve the quality of customer service. Theassignment was short because I was asked to lead the Program Office(above).

Finland / Helsinki

In my previous position, I led a product group that developed various services for mobile terminals, such asinformation security and e-mail solutions. I was invited to sales organization to bring expertise to these matters (above). My job included sales training tasks, customer offers and contracts and solution sales.

Management of experts and responsibilities related to product management. Ensuring profitability and competitiveness building products (roadmap).Product Manager Responsibilities, Mobile Email Products. The assignment was short because the solutions intended formobile terminals were brought together in the same organization and I was asked to manage the entire product area(above).

Manager position in customer service. I was first involved in setting up B2B customer service, and moved on to have a fullresponsibility of the operational functions. A large part of the work consisted of recruitment due to hugegrowth of operations. In a few years, I did dozens of recruitments. In addition, the team was increased by centralizingseveral activities in the customer service, and this led to continuous reorganizing.

Customer service tasks (B2C and B2B). Also evening shifts while studying.Technical support for Business customers

Process control

Engineer'S Degree, Information Technology

Activities and Societies: electrical engineering Education unfinished

Diploma In Computer Science, Information Technology, Datanomi

electrical engineering Information Technology