Mika Feldstein Email & Phone Number

United States

* Drove $800,000 in Annual Contract Value (ACV) growth through proactive customer success strategies, building strong relationships with key stakeholders and identifying upsell opportunities* Pioneered customer success journey map, enhancing onboarding and reducing churn by streamlining processes and ensuring smooth product implementations* Implemented customer-centric automation, saving $54,000 annually and improving customer experience by eliminating manual tasks and optimizing… Show more * Drove $800,000 in Annual Contract Value (ACV) growth through proactive customer success strategies, building strong relationships with key stakeholders and identifying upsell opportunities* Pioneered customer success journey map, enhancing onboarding and reducing churn by streamlining processes and ensuring smooth product implementations* Implemented customer-centric automation, saving $54,000 annually and improving customer experience by eliminating manual tasks and optimizing internal resources* Executed customer advocacy program, resulting in 32 times increase in product reviews within six months by leveraging data-driven insights and targeted outreach* Expanded user community by 370% through targeted engagement and webinars, fostering a collaborative environment for customers to share best practices and success stories* Demonstrated adaptability and cross-functional expertise by taking on Quality Engineer responsibilities, documenting end-to-end test scenarios, creating instructional videos, and providing comprehensive testing results to ensure successful customer implementations Show less

Vancouver, Wa

* Led operations and sales, reducing costs by $48,000 annually through effective management, demonstrating strong problem-solving skills and innovative thinking to create and implement efficient processes* Implemented new inventory process, increasing efficiency and saving 20% on payroll, showcasing ability to develop and execute comprehensive strategies to drive success* Identified and resolved financial discrepancies, saving $120 per month, employing a data-oriented approach to… Show more * Led operations and sales, reducing costs by $48,000 annually through effective management, demonstrating strong problem-solving skills and innovative thinking to create and implement efficient processes* Implemented new inventory process, increasing efficiency and saving 20% on payroll, showcasing ability to develop and execute comprehensive strategies to drive success* Identified and resolved financial discrepancies, saving $120 per month, employing a data-oriented approach to promote optimal performance and customer satisfaction* Developed processes that reduced inventory loss by 75%, ensuring product availability for customers, exemplifying a customer-centric focus and commitment to delivering exceptional experiences* Implemented new Point of Sale (POS) system across three locations, reducing sale inaccuracies by 50% and improving customer checkout experience, highlighting project management skills in overseeing complex implementations across multiple sites* Created training videos and guides, enhancing employee onboarding and customer service skills, fostering a collaborative environment and enabling team members to act as effective liaisons for customer needs Show less

Vancouver, Washington

* Achieved top sales by building strong customer relationships, effectively managing expectations, and providing tailored solutions to ensure success and renewal* Implemented strategies resulting in 15% year-over-year (YoY) growth in customer retention and loyalty, demonstrating ability to develop and execute comprehensive customer success plans* Revamped training to focus on delivering exceptional customer experiences, enabling team members to act as effective liaisons for customer… Show more * Achieved top sales by building strong customer relationships, effectively managing expectations, and providing tailored solutions to ensure success and renewal* Implemented strategies resulting in 15% year-over-year (YoY) growth in customer retention and loyalty, demonstrating ability to develop and execute comprehensive customer success plans* Revamped training to focus on delivering exceptional customer experiences, enabling team members to act as effective liaisons for customer needs and executive leadership* Optimized systems to foster a customer-centric culture and drive improvements, employing a data-oriented approach to identify areas of risk, opportunity, and need* Recognized for outstanding customer engagement and community building via social media, establishing positive, collaborative relationships with customer representatives even under difficult or escalated circumstances Show less

Vancouver, Washington

* Pace setter amongst all 4 stores, maintaining second highest sales in company * Awarded for providing consistent customer service in line with company mission * Planned and executed new stock layout during remodel of store’s stock room

Vancouver, Washington

* Increased annual sales income at home store* Recognized for providing outstanding customer service at end of year recognition event* Sales floor pace setter throughout company * Cultivated and maintained a personal customer base to boost sales and increase traffic within home store by reaching out personally to each customer

Walnut Creek, California

* Promoted from full time sales associate to Assistant Manager within 1 month* Recognized 5 times for various region-leading sales figures * Managed and trained a staff of seven* Assisted Store Manager in conducting interviews for new hires* Met and exceeded Store's sales goals consistently from month to month leading to an increase in profits

Surprise, Arizona

* Increased revenue in my department through advertising by 87.15% and cutting production costs by 45%* Recognized for providing well-noted customer service while working with clients in designing and producing advertisements for my monthly newsletters* Created and wrote all marketing material for the community including signs, playbills, calendars, concert tickets, office forms, policy updates, brochures, and more * Implemented and executed all aspects of monthly newsletter for… Show more * Increased revenue in my department through advertising by 87.15% and cutting production costs by 45%* Recognized for providing well-noted customer service while working with clients in designing and producing advertisements for my monthly newsletters* Created and wrote all marketing material for the community including signs, playbills, calendars, concert tickets, office forms, policy updates, brochures, and more * Implemented and executed all aspects of monthly newsletter for over 1,000 readers* Maintained resort's social media presence by writing blogs and Facebook posts Show less