Mika Feldstein Email & Phone Number

United States

* Drove $800,000 in Annual Contract Value (ACV) growth through proactive customer success strategies, building strong relationships with key stakeholders and identifying upsell opportunities* Pioneered customer success journey map, enhancing onboarding and reducing churn by streamlining processes and ensuring smooth product implementations* Implemented.

Vancouver, WA

* Led operations and sales, reducing costs by $48,000 annually through effective management, demonstrating strong problem-solving skills and innovative thinking to create and implement efficient processes* Implemented new inventory process, increasing efficiency and saving 20% on payroll, showcasing ability to develop and execute comprehensive strategies.

Vancouver, Washington

* Achieved top sales by building strong customer relationships, effectively managing expectations, and providing tailored solutions to ensure success and renewal* Implemented strategies resulting in 15% year-over-year (YoY) growth in customer retention and loyalty, demonstrating ability to develop and execute comprehensive customer success plans* Revamped.

Vancouver, Washington

* Pace setter amongst all 4 stores, maintaining second highest sales in company * Awarded for providing consistent customer service in line with company mission * Planned and executed new stock layout during remodel of store’s stock room

Vancouver, Washington

* Increased annual sales income at home store* Recognized for providing outstanding customer service at end of year recognition event* Sales floor pace setter throughout company * Cultivated and maintained a personal customer base to boost sales and increase traffic within home store by reaching out personally to each customer

Walnut Creek, California

* Promoted from full time sales associate to Assistant Manager within 1 month* Recognized 5 times for various region-leading sales figures * Managed and trained a staff of seven* Assisted Store Manager in conducting interviews for new hires* Met and exceeded Store's sales goals consistently from month to month leading to an increase in profits

Surprise, Arizona

* Increased revenue in my department through advertising by 87.15% and cutting production costs by 45%* Recognized for providing well-noted customer service while working with clients in designing and producing advertisements for my monthly newsletters* Created and wrote all marketing material for the community including signs, playbills, calendars.