•Served customers in a friendly and polite manner with the overall goal of creating a warm and welcoming coffeehouse experience•Followed recipe instructions to accurately craft coffee and tea beverages•Actively communicated with coworkers and management to ensure the day-to-day operations of the business ran smoothly•Maintained composure and ensured beverages met quality standards during business rush hours

•Maintained and updated Writing Center website with announcements, staff photos, and student resources•Polished and adjusted website appearance for a more streamlined visual design•Envisioned, filmed, and edited an orientation video to familiarize students with Writing Center•Authored resources for students on professional email writing

•Provided constructive feedback to writers on graduate application essays, cover letters, creative writing, doctoral dissertations, and a variety of other writing assignments•Collaborated with writers to refine their work and to meet standards of academic and professional writing•Tailored feedback to meet writer’s specific concerns and learning style•Maintained detailed notes regarding session information

•Supported day-to-day operations of The Writing Center by serving as the first point of contact for student writers and Writing Consultants•Effectively communicated with student writers and responded to their inquiries via phone, email, and virtual chat box•Utilized Google Calendar and Excel to schedule sessions and maintain detailed notes regarding session information•Monitored status of sessions and managed a group of 5-8 Writing Consultants at a time

•Served UNCG students as an ambassador for professional development•Assisted UNCG students on professional resume and cover letter writing•Reviewed and approved student's resumes and cover letters for submission to job applications•Advised students on proper interview protocol and etiquette

•Reviewed and evaluated potential voters by scanning absentee ballots into a computer system•Corresponded with voters and answered their enquiries via phone•Manually assembled hundreds of absentee ballots to be mailed to voters•Promptly completed general administrative tasks with an emphasis on thoroughness and organization