●Evaluated program and funding submission against program requirements to ensure compliance with policy requirements.●Cultivated and maintained relationships with various 3 party partner organizations.● Implemented new and rapidly developing processes by adapting to new regulations and guidelines.● Utilized data insights from programs to develop new processes and best practices ensuring all kpis were met.● Maintained and developed multiple database systems ensuring client, partner, and vendor information was correct to allow for accurate daily financial compliance checks.● Served as a point of contact for customers, partners, and other teams to ensure all questions were promptly addressed.

Supervise guest service team members through daily tasks by providing ongoing training and mentorship.Resolve all customer issues to ensure great service with every guest stay. Respond to guest feedback daily to ensure that feedback is disseminated quickly and to ensure guest feel that their feedback was meaningful.

Ensure superior guest service from the point of reservation through check out. Own all guest complaints to ensure timely resolutions and satisfied guests.

Coordinated youth development activities around the county by connecting withcommunity partners ensuring at least two outreach events are hosted every month.Planned a range of youth programs and activities to engage with more young people, including creating comic book and robotics programs at the Willmar Public Library and STEM programs with local homeschool groups. Supervised over 200 volunteers and continually recruit new volunteers to ensureprogram sustainability.Developed new partnerships by assessing community needs and organizational capacityresulting in 3 new programs being added to Kandiyohi County 4-H.Ensured fiscal accountability is maintained at each club and at the county level bycoordinating for financial reviews and working with treasurers to provide monthlyreconciliations.

• Arranged international logistics for multiple groups, including faculty, student trips, and k-12 groups including hosting pre-departure orientation sessions, helping to arrange for appropriate visa types, and coordinating travel plans across multiple locations and time zones resulting in multiple international trips hosted each year. • Ensured all financial needs of the University of Idaho Confucius institute were meet while managing a budget of 300,000 by utilizing banner finance to properly document, report, and advise Co-directors on expected expenses thus insuring we remained within budget and that all operating procedures were followed. • Acted as an assistant program manager ensuring all logistical needs of events were provided for including room reservations, refreshments, advertising, and providing technical equipment allowing for monthly events ranging from 15-50 people to be continuously hosted. • Served as the primary contact of University of Idaho Confucius Institute with external and internal divisions alike by seeking out opportunities for collaboration, arranging meetings, and staying informed on current University goals allowing for program expansion. • Integrated the University of Idaho Confucius Institute's collection into the University of Idaho's library becoming a branch of their system, allowing for greater access to patrons. • Oversaw onboarding process for all CI staff which included organizing J-1 Visa applications, hosting new staff orientations, and coordinating with local host schools ensuring 7 schools and k-16 students throughout the State of Idaho were provided qualified Chinese Language teachers.

• Co-hosted the International Student Orientation through maintaining open communication with international students to ensure that their needs were being met resulting in a stronger international student experience. • Assisted in sending out invitations and follow-up conversations with event attendees by exploring new avenues and assessing the best medium for contact resulting in a high response rate. • Demonstrates efficient event planning and coordination by managing program logistics and public relations while executing multiple events resulting in media coverage of events. • Advocated for Congressional Representatives to take action on legislation by clearly articulating stories and statistics on behalf of Concordia students.