Provide guidance and indirect leadership to case managers on policies, procedures, and customer service skills. Perform quality review functions for the team and serve as the primary communications leader. Work with internal business partners to support training functions. Responsible for continuous process, improvement, subject matter expertise, managing escalations, and miscellaneous support, as directed by the team leader.

Responsible for the administrative and management of various life and disability insurance accounts. Provide focused guidance and customer service for advisors on new business status updates throughout the lifecycle of the policy application, from submission to activation. -Live communication with field advisor offices and external vendors through various channels on a national and regionalized phone, email, and chat queue. As well as various software programs, and off queue casework.-Assist in training new hires.-Advising field offices on all aspects of rules, compliance, requirement processing and tracking, external vendor relations, client/advisor relations, and new business case management. -Multi-task day to day task while handling complex case requests and needs, requiring special attention and additional research. Develop and foster relationships with both internal teams, field advisors, and external vendors. -Decode, process, and translate complex information with a simplistic and inferior approach. -Participate in various team meetings on compliance and procedures, trainings, case status, and goal setting.-Continued learning and growth by utilizing company offered trainings. Accomplishments: Completed LOMA 281 Certificate in Insurance Fundamentals (FLMI).

Dog Photography, Portrait, Wedding, and more!

Manage relationships between Correspondent client and Bank from registration to purchase or funding of mortgage loans. Responsible for reviewing, entering, and processing all documents and disclosures, and ensuring they are compliant with state/ federal guidelines and regulations. This also includes administrative tasks.

Responsible for processing mortgage loan requests and preparing files for review by Underwriter. Open files, order credit reports, appraisals, necessary verification forms, and conduct regular follow-up with outside sources for outstanding documents. Review and evaluate member information on documents. Ensure all loan documents are in compliance. Assist with compliance audits. Comply with all State/Federal guidelines and regulations. Complete a final evaluation and analysis of the completed loan file package.

Conduct deposits, withdrawals, and service transactions. Promote and recommend various credit union products such as consumer loans, deposits, mortgages, investments, credit cards and various electronic services. Process certificates and IRA's, including correspondence and 5498 tax reporting. Complete back office maintenance of IRA and HSA accounts and review for tax reporting. Verify and balance currency, coin, and checks in cash drawer at the end of shift. Meet and exceed specific individual referral goals. Order, reorder and maintain check cards for members. Maintain member confidentiality.

Conduct deposits, withdrawals, and service transactions. Promote and recommend various credit union products such as consumer loans, deposits, mortgages, investments, credit cards and various electronic services. Verify and balance currency, coin, and checks in cash drawer at the end of shift. Meet and exceed specific individual referral goals. Order, reorder and maintain check cards for members. Maintain member confidentiality.

School Photographer for school pictures, sports, yearbook, dances, and group pictures. Also helped with office administration work, training, as well as sales calls (and negotiations) around the state. I was also rewarded as one of the top finishers for Best of The Best Cycles for my photography work.

School photographer for school pictures, sports, and groups. I also helped with other group events. Coordinated with school staff, students, and other individuals to meet picture needs. Assisted in lab packaging, inventory, and editing.

The Day Spa is a full-service salon and spa. I Worked as a full time Esthetician for the spa. I was trained in Hydro scalp treatments, foot soaks, various facials, and spa cleaning and organizing tasks. Product lines I worked with was Eminence skin and body care line, and Jane Iredale cosmetics.

I provided customers with information on what Lancome product will best suit their skin care goals and what cosmetics they should buy according to their requirements. Lancome beauty advisors usually work at retailer outlets where they are assigned a dedicated beauty counter.I worked for the counter in Younkers, at Fox River mall, while going to school to be an Esthetician. I was trained by a Lancome area trainer in New jersey.

Perform facials and makeovers as well as conduct open houses and Mary Kay parties upon request. Managed all aspects of the business including inventory control, sales and marketing, product presentation, customer relations, and bookkeeping and tax preparation.

I was a sponsorship student from Northeast Wisconsin Technical college. Similar to a internship, the only difference being that I was employed while going to school for Design and graphics. With the agreement that upon graduation from the program, that I continue to work there, with tuition reimbursement.