Perform above required levels and averaged over 100% productivity.Participated in three different pilot programs to improve the overall efficiency in the department.Analyzed daily workflow to ensure all deadlines were being met.Communicated effectively and professionally with loan teams and managers.Trained other members and assigned mentees to coach.

Analyzed annual client activity for banking and financing services.Monitor everyday cash positions, and estimate troubleshooting costs. Set client activity and credit limits and controls based on cash position analysis. (Compared credit lines, letters of credit and corporate guarantees.) Compiled data from regional offices and reported monthly to risk management department. Made outcall appointments with clients to do onboarding presentations and effectively test off-property equipment.

Directed all operational aspects including distribution operations, customer service, human resources, administration and sales.Assessed local market conditions and identified current and prospective sales opportunities.Developed forecasts, financial objectives and business plans. Brought out the best of the branch's personnel by providing training, coaching, development and motivation. Located areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. Addressed customer and employee satisfaction issues promptly