Managed the Orangetheory Fitness Short North studio, including assistant manager, sales associates, and coaching staff, as well as 500+ active members. Created and implemented monthly and yearly studio goals, with a heavy focus on sales, hosting monthly team meetings preparing staff and setting expectations. Tracked and analyzed studio metrics on a weekly basis.Educated the value of our product to both prospects and current members. Because of this, the results below were achieved: Statistics over the last year:• 2024 new year sales increased by 31% compared to 2023• Membership upgrades more than doubled: 8 upgrades in January 2023 -> 17 upgrades January 2024• Class Utilization: 61.5% in June 2023 -> 77% in June 2024• Listen 360 Net Promoter score (member satisfaction) increased by 5%Statistics from September 2022 (my start date) to May 2024:• Attrition Rates: 6.6% -> 5.6%• Workouts per Member per Week: 1.27 -> 1.44Recruiting and developing hard working employees to establish a strong team was a top priority. A positive work environment was developed through servant leadership and building trustworthy, respectful relationships. This lowered employee turnover. • I hired and trained 9 sales associatesExpressed creativity making monthly newsletters and calendars. I handled + created weekly social media posts, utilizing our content to educate, celebrate, and create a sense of FOMO. Over my time, I created 20 monthly newsletters and calendars. External marketing responsibilities included generating + increasing monthly leads. Succeeded by developing local partnerships, hosting private events for organizations/companies, and getting out into the community.• Developed 4 local partnerships• Hosted 10+ private events, generating 20+ leads per class• Marketed at 10+ local events

Engaged with and encouraged both active and potential members, prioritizing and building positive relationships. Developed the tools needed to successfully overcome objections and help increase conversion rates.Contributed to the sales team by consistently achieving monthly goals and company standards. Marketed to the community by calling and inviting in first time guests. Led the team with most lead contacts.Exemplified the value of the company.

Prepared and performed pre-tests on patients providing excellent customer service, gathering essential information prior to eye examination with the Optometry Doctor. Gained valuable experience working directly with Optometrists, Opticians, and other Optometric technicians daily, providing administrative support through teamwork and enhancing professional communication and interpersonal skills. Utilized a comprehensive EHR software system consisting of clinical documentation. Cleaned and maintained equipment and instruments.