Michael Irwin

Michael Irwin Email and Phone Number

People Developer | Problem Solver | Operational Marketer | SMB Accelerator | Champion of Change | Channel Expert | Action-Oriented Strategic Thinker @ telMAX Inc.
Michael Irwin's Location
Greater Toronto Area, Canada, Canada, Canada
About Michael Irwin

As a leader with over 20 years of experience in leading and executing commercial strategies in the telecommunications industry, I am passionate about creating value for customers and stakeholders through innovative solutions and services. I have a proven track record of delivering results in sales, customer satisfaction, go-to-market, and operations, leveraging my skills in customer relationship management, product marketing, and data analysis.Currently, I am working on the next chapter of my professional career, applying my knowledge and expertise to solve real-world problems and seize new opportunities. Previously, I was a senior director at Rogers Communications, where I led a team of over 100 professionals across multiple functions and regions, and drove growth and retention in the small/medium business segment. I also contributed to the development and launch of several successful products and campaigns, such as the Rogers Unison unified communications platform and the Small Business Centre of Excellence. My goal is to continue to learn, grow, and make a positive impact in the field of telecommunications and beyond.

Michael Irwin's Current Company Details
telMAX Inc.

Telmax Inc.

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People Developer | Problem Solver | Operational Marketer | SMB Accelerator | Champion of Change | Channel Expert | Action-Oriented Strategic Thinker
Michael Irwin Work Experience Details
  • Telmax Inc.
    Sales Operations And Analytics
    Telmax Inc. Sep 2024 - Present
    Stouffville, Ontario, Ca
  • Self-Employed
    Entrepreneur
    Self-Employed Jun 2023 - Present
  • Rogers Communications
    Senior Director, Commercial Strategy
    Rogers Communications Mar 2017 - Jun 2023
    Toronto, Ontario, Ca
  • Rogers Communications
    Director, Small Business Base Management
    Rogers Communications Aug 2014 - Mar 2017
    Toronto, Ontario, Ca
  • Rogers Communications
    Director - Retention Marketing
    Rogers Communications 2012 - Aug 2014
    Toronto, Ontario, Ca
  • Rogers Communications
    Group Manager
    Rogers Communications Jul 2011 - Jun 2012
    Toronto, Ontario, Ca
  • Rogers Communications
    Manager
    Rogers Communications Jul 2009 - Jul 2011
    Toronto, Ontario, Ca
  • Telus
    Channel Operations Manager
    Telus Jul 2008 - Jul 2009
    Vancouver, British Columbia, Ca
    Cultivated strategic vendor relationships, enhancing support for sales teams and surpassing quarterly sales targets by 15%.Developed and executed vendor management strategies, leading to a 25% improvement in vendor responsiveness and service quality.Collaborated with vendors to align strategies with sales objectives, resulting in a 30% increase in sales pipeline velocity.
  • Telus
    Program Manager
    Telus Jan 2008 - Jul 2008
    Vancouver, British Columbia, Ca
  • Telus
    Marketing Specialist
    Telus Oct 2006 - Jan 2008
    Vancouver, British Columbia, Ca
    Created programs to increase revenue through current client base. Worked with both direct marketing, inbound care and outbound sales
  • Telus
    Marketing Campaign Manager
    Telus Jan 2004 - Oct 2006
    Vancouver, British Columbia, Ca
    Designed and delivered Loyalty & Retention campaigns to improve revenue and reduce churn/cancellations. Delivered 25% improvement QoQ consistently
  • Telus
    Customer Service Manager
    Telus Oct 1999 - Jan 2004
    Vancouver, British Columbia, Ca
    Led various sales, customer service, retention and technical support teams to achieve targets - Sales, Service level, customer satisfaction, reduction of down time, etc. Provided my expertise in numerous areas of the business

Michael Irwin Education Details

  • York University
    York University
    Education And Sociology
  • Western University
    Western University

Frequently Asked Questions about Michael Irwin

What company does Michael Irwin work for?

Michael Irwin works for Telmax Inc.

What is Michael Irwin's role at the current company?

Michael Irwin's current role is People Developer | Problem Solver | Operational Marketer | SMB Accelerator | Champion of Change | Channel Expert | Action-Oriented Strategic Thinker.

What schools did Michael Irwin attend?

Michael Irwin attended York University, Western University.

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