Michael Irwin Email and Phone Number
As a leader with over 20 years of experience in leading and executing commercial strategies in the telecommunications industry, I am passionate about creating value for customers and stakeholders through innovative solutions and services. I have a proven track record of delivering results in sales, customer satisfaction, go-to-market, and operations, leveraging my skills in customer relationship management, product marketing, and data analysis.Currently, I am working on the next chapter of my professional career, applying my knowledge and expertise to solve real-world problems and seize new opportunities. Previously, I was a senior director at Rogers Communications, where I led a team of over 100 professionals across multiple functions and regions, and drove growth and retention in the small/medium business segment. I also contributed to the development and launch of several successful products and campaigns, such as the Rogers Unison unified communications platform and the Small Business Centre of Excellence. My goal is to continue to learn, grow, and make a positive impact in the field of telecommunications and beyond.
Telmax Inc.
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Sales Operations And AnalyticsTelmax Inc. Sep 2024 - PresentStouffville, Ontario, Ca -
EntrepreneurSelf-Employed Jun 2023 - Present
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Senior Director, Commercial StrategyRogers Communications Mar 2017 - Jun 2023Toronto, Ontario, Ca -
Director, Small Business Base ManagementRogers Communications Aug 2014 - Mar 2017Toronto, Ontario, Ca -
Director - Retention MarketingRogers Communications 2012 - Aug 2014Toronto, Ontario, Ca -
Group ManagerRogers Communications Jul 2011 - Jun 2012Toronto, Ontario, Ca -
ManagerRogers Communications Jul 2009 - Jul 2011Toronto, Ontario, Ca -
Channel Operations ManagerTelus Jul 2008 - Jul 2009Vancouver, British Columbia, CaCultivated strategic vendor relationships, enhancing support for sales teams and surpassing quarterly sales targets by 15%.Developed and executed vendor management strategies, leading to a 25% improvement in vendor responsiveness and service quality.Collaborated with vendors to align strategies with sales objectives, resulting in a 30% increase in sales pipeline velocity. -
Program ManagerTelus Jan 2008 - Jul 2008Vancouver, British Columbia, Ca -
Marketing SpecialistTelus Oct 2006 - Jan 2008Vancouver, British Columbia, CaCreated programs to increase revenue through current client base. Worked with both direct marketing, inbound care and outbound sales -
Marketing Campaign ManagerTelus Jan 2004 - Oct 2006Vancouver, British Columbia, CaDesigned and delivered Loyalty & Retention campaigns to improve revenue and reduce churn/cancellations. Delivered 25% improvement QoQ consistently -
Customer Service ManagerTelus Oct 1999 - Jan 2004Vancouver, British Columbia, CaLed various sales, customer service, retention and technical support teams to achieve targets - Sales, Service level, customer satisfaction, reduction of down time, etc. Provided my expertise in numerous areas of the business
Michael Irwin Education Details
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York UniversityEducation And Sociology -
Western University
Frequently Asked Questions about Michael Irwin
What company does Michael Irwin work for?
Michael Irwin works for Telmax Inc.
What is Michael Irwin's role at the current company?
Michael Irwin's current role is People Developer | Problem Solver | Operational Marketer | SMB Accelerator | Champion of Change | Channel Expert | Action-Oriented Strategic Thinker.
What schools did Michael Irwin attend?
Michael Irwin attended York University, Western University.
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