Customer Service Manager
CurrentBoost plant profitability and efficiency by spearheading strategic sales operations and customer relations in collaboration with the VP of Sales & Marketing while overseeing pricing, as well as customer engagement strategies. Ensure highest customer satisfaction and seamless process flow by leading trial order processes from initiation to completion, focusing on stringent adherence to customer and internal specifications. Maximize profit margins through new customer acquisition, product development initiatives, as well as innovating pricing models informed by dynamic market intelligence; continuously update surcharges and cost factors.Create and refine sales and operational reports to facilitate and improve the decision-making process and simplify various tasks for personnel. Enhanced strategic decision-making through detailed KPI and sales performance analysis, presenting vital monthly and annual reports to leadership, and driving significant operational improvements.Saved over $70K annually for the company through a successful pallet return program while reinforcing corporate sustainability commitments.Facilitated sustainability initiatives focused on reducing environmental impact and maximizing profitability through closed-loop recycling programs.Mastered resource allocation and capacity planning to ensure all operational units including Cast, Cold Mill, Annealers, Tension Leveler, Paint Line, and Slitters are sold to capacity each month.Optimized sales and profitability across cost centers by managing carryover, coordinating with customers on expedites and delays, and planning for downtime and CAPEX projects amidst operational challenges.Oversaw all outside aluminum processing including negotiating with vendors on pricing and specifications, tracking yields and quality, as well as ensuring cost recovery through meticulous management of freight, scrap, and pallet returns.
