Mike Shaughnessy Email & Phone Number

Accomplished Customer Service Manager adept at driving profitability and operational excellence in high-demand manufacturing environments. Expert in managing every aspect of plant operations from overseeing high-impact sales and customer service activities to spearheading accurate forecasting and product mix strategies to optimize profit margins. Drove sales of 2M+ lbs. of copper and over 5M lbs. of aluminum monthly, demonstrating a keen ability to sustain and grow key account relationships with a direct impact on achieving and exceeding sales targets. Consistently enhanced customer satisfaction through strategic oversight of customer trials, meeting specifications, and effectively handling their inquiries and complaints. Excel at developing and implementing robust pricing models by leveraging market intelligence to ensure competitive advantage and profitability. Influence executives and key stakeholders by providing insightful numeric analysis and sales reports that drive decision-making, as well as sustained business growth. Drive potential sales worth several million dollars annually by developing and qualifying 5-10 new products with customers.Led sustainability initiatives including impactful scrap programs and a pallet return initiative that significantly boosted environmental and corporate fiscal health. Demonstrated leadership in navigating complex operations while coordinating with cross-functional teams to maintain seamless production cycles and deliver superior customer service.

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  University Of Pittsburgh-Johnstown

  Management, Concentration In Marketing & Information Systems