Mike A Smith Email & Phone Number

Indian Trail, NC, US

Mooresville, NC, US

Program Manager for the deployment of Workday Recruiting for Talent Aquisition and the sunset of the Kenexa platform. This was a 24 month global deployment program. Program Manager for the deployment of the Paradox AI Talent Acquisition virtual assistant avatar Luci for all US Stores and Supply Chain locations. Luci helps capture and screen candidates.

Mooresville, NC, US

Senior Project Manager for HR ERP Workday transformation project including Functional (HCM, Payroll, Compensation), Mexico, Asia implementation inclusive of Jira testing and reporting. Responsible for project delivery management of schedules, weekly multi-project report outs, change requests, and project budgets. Partnering with data integration, change.

Senior Project Manager for HR ERP Workday transformation project including Functional (HCM, Payroll, Compensation), Mexico, Asia implementation inclusive of Jira testing and reporting. Responsible for project delivery management of schedules, weekly multi-project report outs, change requests, and project budgets. Partnering with data integration, change.

Charlotte, NC, US

• Project Manager for CTO PMO Transformation project integrating (4) 120 day task plans including; (1) Project intake, project portfolio evaluation, project manager assignment (2) Project Quality Office activities.
• Developed the People role alignment project plan for the activities required for each key CIO function to align existing resources to the SLF functional role alignment to enable the GT&O to fully embrace ITSM to begin.
• Project Manager for Privileged Access project to submit audit remediation progress for Severity 1 audit issue requiring daily meetings due to tight timeline requirements.
• Program Manager for the transformation to Information Technology Infrastructure Library (ITIL) Strategy and Design processes.
• Directly managed 5 project managers for the following ITIL processes including: Service Strategy Management, Service Portfolio Management, Business Relationship Management, Demand Management, IT Financial Management.
• Responsible for SDLC and Agile deliverables review and assisting in the development and presentation of weekly status reports including: activities completed/in queue, issues/risks, escalations, acceptance approvals.

Charlotte, NC, US

• Program Manager for multiple work streams/activities interdependent on data for unified delivery of financial reporting.
• Co-developed and presented business case to the EARC for Financial BI Apptio tool approval
• Program Manager for the implementation of financial reporting Apptio Bill of IT v1 and v2
• Proposed and developed business requirements for volume processing automation – enhancing workflow approval, data accuracy, and ownership while reducing cycle time 66%
• Process Owner for volume forecast and planning in support of the financial planning process – managed manual solution for 1+ years – maintained manual process with a 50% headcount reduction

Charlotte, NC, US

• Change Manager for enterprise level projects at Bank of America.
• Responsible for managing multiple work streams, providing weekly status updates, risk assessment and escalation including interdependent relationships with vendors, business partners and internal SMEs.
• Focus on transition of existing processes and tools to emerging standards for seamless cutover.

Charlotte, NC, US

• Champion for the procurement, deployment, management of the Associate Learning Portal to facilitate the management of employee training transcripts and to manage training curriculum catalog offerings.
• SME, consultant, implementation and operations lead for the selection and deployment of the Associate Learning Portal (LMS).
• Managed relationship managers, data conversion team, content management & publishing, system training and help desk support personnel.
• Activities included: business charter, business requirement document, liaison with SCM for the RFP, system capacity evaluations, network bandwidth considerations, standards compliance, tool interoperability, content.

Charlotte, NC, US

• Managed the project review, acceptance and staffing requirements to convert traditional classroom training into electronic delivery in cooperation with departmental instructional designers.
• Manage technical developers/consultants to ensure delivery of training applications within the parameters established by business requirement document defining scope and deliverables.
• Managed a technical team of 20+ associates and contractors ranging in proficiency from database developers, web development experts, and graphic artists/branding experts, system engineers, instructional designers and.
• Responsible for budget, on-boarding resources, over-sight of delivery of final technology solutions.

• Provide consulting and integration guidance for worldwide LAN/WAN designs including integration with existing client-based applications, including routing, internetworking, UNIX, NetWare 3.x related systems.
• Systems Engineering Lead for Call Center Network Design, Field Engineering installation lead for network LAN/WAN, VLAN configuration, mail and NT file services installation in 9 Call Centers.
• Designed a LAN/WAN network with full redundancy (LAN/WAN) using Cisco 7500 routers and 5500 Switches utilizing VPN configuration and HSRP.
• Lead HP-UX v9.x systems management support specialist.
• Lead in providing PC multimedia configurations, development environments and delivery alternatives considering LAN/WAN infrastructure constraints

• Lead consultant as network operations center manager providing systems engineering support to client base with emphasis on Cisco routing, internetworking, UNIX, Novell NetWare, SNA Gateway systems.
• Perform physical, logical, and performance audits on client networks. Design, implement and manage multi-protocol internetworking environments.
• Lead team to implement internetwork re-addressing scheme for Cisco router TCP/IP, IPX/SPX and SNA address standardization to ensure seamless address assignment for the corporation.
• Installed, configured and trained network operations personnel on the use of a network management system for LAN/WAN monitoring.
• Lead team for internetwork IOS standardization minimizing code related router issues across the corporation.
• Initiated, implemented, managed and transitioned a process standard and team structure to ensure proper network implementation management installations including planning, implementation and operational transition.

Hialeah, Florida, US

• Designed, developed, implemented and managed LAN, MAN, and WAN connectivity solutions. Provide remote and on-site technical support of LAN, MAN, and WAN install base. Provide router configuration support. Implement and.
• Implemented the first FDDI ring in Pinellas County utilizing Single-Mode laser technology and ODS repeaters interfaced with Wellfleet routers (outside the ring-for maximum uptime).
• Assisted in selecting and evaluating emerging network management platforms for corporate deployment

Charleston, SC, US

• Planned, designed, implemented, managed and optimized campus Intranet solutions.
• Lead consultant on fiber optics implementation of the campus network assisting in expansion, termination and general access/maintenance considerations of the fiber optic cable plant.
• Lead systems administrator for support, design and configuration services for file/print services and host access for all platforms.
• Systems program manager for Novell NetWare environment. Developed and integrated software distribution tools for systems and desktop management functions.