Provide support for all of Optum's internal and external virtualization systems from Citrix to Vmware and beyond.Provide the creation and implementation of Virtual environments to over 10,000 end users.Provide analytics on the virtual environment to reduce cost and inefficiencies that come with redundant or unused resources.Coach / Train the level 1 and 2 techs on support in the environmentSupport high level tasks including user creation applications support virtual desktop assignments and creation Active directory group creation and support Vendor relations and support network resource analyzation and support implementation of new applications and desktop into the virtual environment system upgrades from servers to OS

Supported all of the corporate office users PC's and Mac'sSupported all of the remote user's PC's and Mac'sExperience face-to-face and over the phone supportVPN support analyst Involved in production essential server maintenance Ran user Back-ups Staged and built new user PC's and Mac's Worked closely with Database/Windows/Unix administrators on data migration project

Supported Essentia Wide (East, Central, West Regions) Pharmacy applications and HardwareOn-Call analyst for all of Essentia Retail and In-Patient Pharmacies (40+)Experience face-to-face and over the phone supportExperience in contracting new service agreements and applications/interface purchasesRan system wide back-up with Security AdministratorsEssential in migrating Pharmacy Systems to Primary DomainExperience working with vendors on support agreements, purchases, and acquiring new hardware/software

* Direct the daily operations of cellular phone kiosk owned and operated by Radio Shack. * Promote, sell, and market cellular services and accessories for major cellular companies.* Directly accountable for sales and customer service, sales forecasting, cash management, budgeting, payroll staffing, and merchandising.* Hire, develop, mentor, supervise, and provide leadership to three employees.Selected Achievements* Excel in both management and sales areas in a high competitive market environment.* Meet and exceed sales quotas and goals every month since initial hiring.* Ranked first or second in sales every month out of 17 stores in the district.* Maintain a highly profitable kiosk through a strong focus on customer service, product and industry knowledge, and motivating employees to set and reach goals.

* Played a key role with managing and supervising the total store operations.* Supervised and trained employees in selling through increased product knowledge and ensuring employees provided excellent quality service to customers.* Monitored and evaluated employee sales productivity to ensure achievement of store goals.* Applied computer and technology expertise to sell a wide range of products and accessories.