Mike Abrams Email & Phone Number

Harrisburg, Pa, Us

Harrisburg, Pa, Us

Pointe-Claire, Quebec, Ca

Establish the vision for distribution excellence and develop a culture to deliver cost, working capital improvement, and service level performance. Own and direct operational aspects of the global supply chain by introducing an international network strategy and optimization plan, logistics modifications, and trade compliance program upgrades. Expand supply chain by leveraging 3PL solutions in the Americas and Asia.

Irvine, Ca, Us

Provided executive leadership with full accountability for all aspects of Ingram Micro’s business units (Commerce and Fulfillment Solutions) supply chain strategy including leading a series of owned distribution centers and 3PL facilities. Conceptualized North American network strategy and optimization plan, automation, WMS selection, network design, 3PL performance and cost management, and revenue growth. Spearheaded cross functional teams on multiple system and acquisition integrations.• Designed, developed, and implemented North American network strategy to improve overall on time delivery to 99.98%, enhanced throughput capability by 18%, while reducing cost by 7%, and improving customer satisfaction by 31%.• Drove consistent and predictable customer experience across all global locations.• Optimized underperforming locations through a series of upgraded automation, improved layout, and standardization.• Reduced peak season freight upgrade charges by 11% due to working with carriers on improved pick up times and partnering with customers, suppliers, and partners to reduce cost.• Developed and implemented activity-based costing model to more accurately reflect customer profitability and provide greater cost certainty.• Lead cross functional teams on multiple system and acquisition integrations.• Negotiated favorable vendor and supplier contracts related to fulfillment services and raw materials procurement.

Irvine, Ca, Us

Oversaw distribution and logistics network encompassing 1200+ employees and 700+ temporary associates and contractors. Managed P&L, distribution, home delivery, omni channel fulfillment, exporting, client implementation, reverse logistics, configuration and kitting services. • Spearheaded and executed multiple initiatives that drove improved cost per unit by 12% in labor and 8% in total cost annually. • Championed network model changes that resulted in client segregation and improved SIFOT (shipped in full on time) from 91.73% to 99.96%. Change also drove improved productivity and led to signing of long term contracts with Wal-Mart.com, Sonos, Apple, Peloton, and Honeywell.• Improved our safety metrics in both incident rate (7.15 vs. 1.77) and DART (6.67 vs. 1.13).• Introduced and implemented new retail delivery strategy for Sonos which resulted in record volume and revenue and improved cost to serve for client considerably.• Improved customer satisfaction rates by 17% by leading associate based groups focused on enhancing customer notification process, reducing backorders, establishing new delivery standards, reducing damage rates, and improving bin level accuracy. • Devised and implemented Beats.com ecommerce fulfillment and reverse logistics strategy. Success of the program led to global RFP and increased logistics revenue. • Improved dock to stock metric from 85.81% to 98.1% leading to improved inventory turns and working capital metrics.• Introduced Lean and 5S methodologies which resulted in reduced waste, improved productivity, and safety. Implementation and adherence resulted in record gainshare payouts for hourly associates.• Reduced inventory shrink from 22.75 basis points to 3 basis points.• Consolidated Apple online west coast operations from a multi-site to single site environment, resulting in a reduced cost per unit of 18%• Implemented Amazon Flex program which resulted in incremental $100M in Intel revenue.

Irvine, Ca, Us

Set the strategic direction and met the operational goals for the distribution network, inbound supply chain strategy, in-network transportation, storage maximization, and quality assurance across multiple sites. Managed distribution services including, logistics, configuration, transportation, customs, sales, account management, and budget management for all departments. Consolidated two 200,000k sq ft. distribution centers into one 501,000k square foot fully automated distribution center.

Irvine, Ca, Us

Spearheaded expansion of video game division while developing 3rd party operations, reverse logistics, e-commerce fulfillment operations, regional import /export, logistics network modeling, 3PL management, national delivery operations, and postponement activities. Responsible for all facets of sales, purchasing, marketing, accounting, and customer service.• Developed and implemented omni-channel sales strategy that delivered over $250M in annual sales. Developed multi carrier shipping system, resulting in improved delivery time and reduced transportation costs by 15%.• Successfully launched Xbox 360 on time in spite of delivery challenges. Achieved all performance metrics and bonus’ resulting in record departmental OI.• Masterminded logistics model to get right product in right place at best cost. Reduced inventory levels, transportation, and improved DIO. Achieved record working capital metrics.• Instituted business change and outsourcing of CD & DVD distribution/replication due to annual sales decline of 30%. Identified and selected 3rd party partner (Inoveris). Negotiated and executed deal that reduced operational cost structure by $700k annually. • Rejuvenated distribution network that achieved $20M reduction in inventory levels. Optimized store replenishment, vendor receiving patterns, store/ distribution center alignments, and physical warehousing costs.

Irvine, Ca, Us

Irvine, Ca, Us

Irvine, Ca, Us

Master'S Certificate, Global Supply Chain Management

Ingram Micro Leadership Academy

Education record