As an IT Manager, I lead a team of IT professionals to provide multi-faceted support to a national managed client and end users, resolving a variety of IT-related problems involving hardware, software, network, and virtual environments. I also coordinate and review the installation of authorized tools and devices, and manage the onboarding and off-boarding of users. With a Master of Science in Industrial Technology Engineering from SUNY Buffalo, and certifications in Project Management, Scrum, and Lean Six Sigma, I have developed a broad IT skill-set and a strong analytical mindset. I have applied these skills and knowledge to deliver exceptional white glove support for Fortune 500 companies, industrial, education, health, and government entities as an Office 365 Premier Support Engineer at Microsoft. I have also helped with data recovery, migrations, point in time recovery, eDiscovery cases, service degradations, tenant buildouts, upgrades, and new feature rollouts. I am a hardworking, enthusiastic individual who is always looking for exciting new opportunities in challenging environments to demonstrate and further enhance my talents in a manner that benefits an organization. My goal is to transition to IT Project Management, where I can leverage my experience, education, and certifications to plan, execute, and deliver high-quality IT projects that meet the needs and expectations of the stakeholders.