Mike Aley Email & Phone Number

Scottsdale, Arizona, United States

Scottsdale, Arizona

Phoenix, Arizona

Phoenix

• Ensures all Valet/Bell services areas meet the clients standards.* Monitors Valet/Bell services activity and makes improvements for increased service or productivity.• Supervises day to day activities of Valet/Bell Services team and assigns responsibility for specified work or functional activities.• Implements policies, provides work directions, resolves problems, prepares schedules and sets deadlines to ensure timely completion of work.* Manages account revenue to ensure profitability while maintaining highest level of service.• Trains staff and ensures that all tasks are completed.• Resolves all Valet/Bell guest opportunities/complaints and issues.• Serves as the company’s key contact person with the hotel; attends hotel meetings and communicates on a regular basis with the hotel’s leadership to ensure satisfaction with American Valet performance.* Account Manager of the Quarter, 4th Quarter 2013* President's Award, 4th Quarter 2013

Assisted clients in the listing, sale, and rental of residential real estate.. Studied property listings to match the needs of clients.. Reviewed trade journals and attended staff and association meetings to keep informed of marketing conditions, property values and legislation which would affect real estate industry.. Accompanied prospects to property sites, quoted purchase price, described features and discussed conditions of sale and terms of lease.. Wrote purchase contracts and listing agreements for clients. . Assisted absentee owners with rental and management of investment property.. Kept prospect and client data base informed of industry and market changes... Educated clients on company's current products and services... Identified new business opportunities within existing account base.. Managed a complete sales process: prospecting, needs analysis, price negotiation, purchase approval, closing and follow-up.

Supervise and train Bell staff and transportation attendants. Coordinate luggage and amenity deliveries and assist Destination Services department with group transportation logistics. Coordinate independent traveler arrival and departure logistics. Assist accounting department with group billing for Bell services. Assist resort guests with activity recommendations and dining options. Supervisor of the Quarter - 3rd Quarter 2009, 2nd Quarter 2011

Supervised attendants and coordinated operation of automobile storage garage and parking lot.. Planned work schedule, assigned duties and supervised workers' activities to ensure compliance with established rules and regulations.. Kept daily record of operations, including money received, services performed and accidents reported.. Supervised approximately 20 employees, scheduled work hours, resolved conflicts, determined salaries.

Executed daily operations of second shift Bell Staff, including coordination of guest luggage delivery and group bag pulls. . Determined work schedules and trained new staff.. Instructed workers in procedures regarding requests from guests, utilizing knowledge of hotel facilities, local merchants and attractions.. Furnished information, made reservations and obtained tickets for guests to social and recreational events or for travel.

License, Real Estate

Arizona Real Estate License

Bachelor'S Degree, Parks, Recreation And Leisure Studies

Activities and Societies: Pi Kappa Alpha

Bachelor Of Science, Recreation Administration

Community Arizona Epilepsy Foundation, Habitat for Humanity - Volunteer Affiliations Pi Kappa Alpha Fraternity, Vice President, 1985.

Bs, Recreation

Activities and Societies: Pi Kappa Alpha