Mike Alvarez Email and Phone Number

Infinit-O was incorporated on September 15, 2005 by two veterans of the multinational outsourcing industry. Our vision and goal was to help small and medium sized companies around the globe to grow and prosper by enabling them to experience the full benefits of partnering with an outsourcing company.A dedicated team armed with a clear vision, BPO Company Infinit-O has evolved into a highly specialized organization providing world-class, quality-based solutions that consistently exceed clients’ requirements.We capitalize on the Philippines top-rate English speaking human resources, combined with an experienced team of multicultural leaders to deliver high quality, high value services.Our strategy is to create partnerships with clients, rendering a strong combination of business consultancy, process optimization, and the latest operational techniques and technology to provide consistent maximum performance from the outsourced functions.Infinit-O is proud of its long lasting business relationships with its clients. We have become one of the top providers of quality outsourcing solutions in Asia. In 2006, we built on our value-based approach by becoming certified by the Quality Management System ISO 9001:2008 for business process outsourcing services. In 2009, Infinit-O also received ISO 27001:2005 certification to further demonstrate our commitment to the safety and security of our clients’ proprietary information. In 2017, we have transitioned to ISO 27001:2013 and ISO 9001:2015.We continue to enjoy steady growth with offices in the United States, United Kingdom, and Asia.

Provided some HR related functions, like Timekeeping. Salary computations.

- Manage a team of recruiters, provides them information from time to time about the projects that the team is currently working on or will be a part of. - Conducts team meetings to check on the team’s progress regarding a project and also provide feedback to the recruiters about their performance and the things they can improve on.- Educates new recruiters about End to End recruitment process. - Source candidates for potential candidates thru Jobstreet, Monster, Facebook, and other various job websites.- Call candidates so they can come to the office for their initial assessment, Interview candidates and gauge if they can be endorsed to the clients.Give out pointers to the candidates so they can pass the interview once endorsed to clients.- Get in touch with the client to check status of endorsed candidates.- Answers clients email about the business. - Meet daily, weekly and monthly quotas

- Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.- Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.- Determines applicant requirements by studying job description and job qualifications.- Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.- Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.- Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.- Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.- Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.- Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.- Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.- Avoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.- Accomplishes human resources and organization mission by completing related results as needed.

- Sourcing to identify diverse, top level talent through a variety of methods- Resume screening to ensure you are talking to the cream of the crop- Technical screening and selection interviews to ensure candidates fit with our clients needs- Candidate and hiring manager coordination- Salary negotiations and deal closure- Think strategically to develop and grow recruiting in your business area- Collect and analyze feedback and distribute information to candidates, hiring managers, and internal team throughout recruiting process- Mentoring, training and assisting others on the team to ensure that the team grows.

- Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.- Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.- Determines applicant requirements by studying job description and job qualifications.- Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.- Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.- Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.- Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.- Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.- Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.- Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.- Avoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.- Accomplishes human resources and organization mission by completing related results as needed.

- Participate on a development team- Define the knowledge, skills and abilities required for practitioners to perform given responsibilities as requested- Explain/document the processes required for practitioners to perform given responsibilities- Suggest exercises and/or case studies to reinforce learning- Contribute core content and original materials- Add richness to the content by offering first-hand field knowledge (anecdotal stories, case studies, best practices, tips and/or “tricks-of-the-trade”) that can be shared with others to improve knowledge exchange and transfer- Consult on issues that occur during reviews- Meet all agreed-upon turnaround times for deliverables, deliverable reviews, or deliverable sign-off

- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Maintains financial accounts by processing customer adjustments.- Recommends potential products or services to management by collecting customer information and analyzing customer needs.- Prepares product or service reports by collecting and analyzing customer information.- Contributes to team effort by accomplishing related results as needed.