Mike Andrews Email and Phone Number

DiscoverLink can provide an Integrated eLearning Solutions program to customers in the hospitality industry. Services include: Custom course development, large course library, consulting solution design and a Learning Management System all designed and focus on the needs in the hospitality world.

Help support our clients with a total training strategy, design, development and deployment that supports their large ERP implementations.

Supported major ERP implementations from a training strategy and manging the design, development and delivery. Clients included:Northrop Grumman• Oversaw and directed the curriculum design and training logistics for a large scale Human Resources Service Harmonization and Shared Services project that impacted five business units and 125,000 employees over a three year period. • Deployed and facilitated training to customer service representatives resulting in an overall 98% customer service satisfaction rating. • Decreased error rates from 25% to 5% by a redesign of the technical curriculum and the development of a formal on-the-job learning plan.• Established a continuous learning platform to drive training sustainability. Developed and converted 17 modules into a blended e-learning self paced approach; each with guided face to face validation points and curriculum tracking.

Responsible for curriculum development and training delivery associated with a multi-million dollar Human Resources and Payroll conversion spanning 3 years. Converted from Marriott International's Payroll system, to an internally developed Oracle-based Time and Labor Management system coupled with ADP Enterprise HR and Payroll.Reduced the training project expenses from an estimated 7 million to 3 million through creative curriculum design and innovative training delivery. Partnered with the Director, Change Management to develop the Transformation Project Plan, with links to 12 separate project plans including SAP, HR, Payroll, Time and Labor Management, Data Conversion, and Enterprise Data Warehouse, among others, in order to assess change impacts and provide direction with regard to organizational development. Provided strategic training plan for the Core Project Team and Subject Matter Expert Teams, creating a training development and team-building plan spanning two years.Conducted needs analysis and performance consulting to 6000 separate work locations involving 125,000 leaders, managers and employees in 50 states impacted by the payroll/HRIS conversion. Addressed benchmarking of current offerings with regard to ROI, value, best practices and delivery methodology.Vendor management including the ERP system vendors, 28+ legacy systems and a training vendor team of 10, associated with the delivery of e-learning and webinar solutions.Management responsibilities include scheduling clerks, training manager supervision/performance evaluation and preparing/reporting regarding a $3M budget.

Led the instructional design process to produce powerful learning tools that strategically impacted business and employee development objectives. Responsible for delivering training to 4000+ front line managers, administrative and customer service staff members in 15 states including Illinois, Michigan and Ohio among others. Created the School of Retail Management Curriculum, a program of skill and competency training to enhance the retail strategy in the Corporate Services division, with specific programs designed to address retail business challenges. Member of the Senior Business Leadership Team. Partnered with cross functional leaders to develop specific training solutions to address business needs, including the creation of New Manager Orientation and Training Champions supporting National Accounts. Implemented an Active Learning foundation for leadership growth and succession planning development path for Central Area leadership candidates with high potential, using the Institute for Management Studies, as the initial educational modeling component. Developed and delivered Traveling Train-the-Trainer programs including Management Individual Development Action Planning, Achieve Global's Leadership for Results, and Financial Analysis for Managers.Negotiated online computer systems and applications learning development programs to enhance computer competencies throughout the area. Program was so well-received that I was asked to coordinate a national roll-out.

Performed needs analysis for the curriculum development, customization and training delivery necessary to successfully launch the company-wide implementation of SAP financial program.Developed and delivered training to area finance teams for company-wide conversion through Train-the-Trainer. Facilitated the identification and development of a new financial reporting and analysis process for the Corporate Services Division finance leadership team.Tracked conversion sites, identified areas needing improvement, and provided targeted support materials for successful completion of the SAP deployment.