Mike Avers Email & Phone Number

Irving

US QA workforce laid off and replaced with India resources due to COVID-19.• Managed and directed a staff of 9 Quality Assurance Analysts in office and offshore• Ensured the overall quality of everything going to the production environments• Identified and removed obstacles that kept the entire team from achieving their goals for each sprint• Implemented processes and procedures to improve the overall quality of software going to production• Mentored team members to advance their knowledge and skills.

Dallas/Fort Worth Area

Senior Manager of Quality Assurance and Business Analysis | March 2016 to September 2019* Managed a staff (including off-shore and near-shore) of 13 Business Analysts, Quality Assurance Analysts, and Automation Developers* Moved the IT team from a waterfall methodology to a continuous delivery methodology using Azure Dev Ops and Manage Engine* Pioneered the Product Backlog for the company and oversaw the Sprint Backlog and User stories* Led daily stand-up meetings including sprint planning, daily scrums, backlog grooming, testing updates, retrospectives, and sprint reviews* Coached product owners and business stakeholders regarding Agile roles, routines and responsibilitiesQuality Assurance and Business Analysis Manager | August 2015 to March 2016* Designed and led the Release Management process for all projects going through the entire IT team* Coordinated efforts of multiple business analysts to ensure designed processes (planning and organizing of the business analysis efforts across many projects and applications) were followed* Successfully mentored team members to advance their skills and was able to get several promoted through the years* Served as the application administrator for company systems; HP-ALM, SharePoint, Footprints, and Project OnlineQuality Assurance Manager | March 2014 to August 2015* Ensured the overall quality of everything that went through the Information Technology department and into the production environments* Provided supervision, technical guidance, and hands-on approach to the QA Staff in the analysis, design, testing, and deployment of all applicationsQuality Assurance Lead | June 2012 to March 2014* Strengthened risk mitigation techniques and improved process efficiencies while meeting stringent regulatory requirements* Managed the user acceptance testing (UAT) efforts for all production support releases and all projects

Plano, Tx

• Responsible for monitoring current processes and methodologies that existed in IT and improving them• Documented current processes and methodologies and presented new approaches and ideas to the entire IT Team – Developers, Project Managers, Business Analysts, Quality Assurance Analysts, Infrastructure• Responsible for the planning and automating of all applicable test cases using Mercury’s Quick Test Professional automation tool and Quality Center• Held training classes to all QA/BA in utilizing Quality Center correctly & how to write effective, automation-ready test cases• Completed the automation of several applications, freeing up valuable time for multiple QA resources to work on other projects• Lead and managed several projects to completion

Dallas/Fort Worth Area

• Managed & directed a staff of 7-16 Quality Assurance Analysts and 2-4 Release Engineers• Created/implemented the company-wide Release Management process• Maintained and managed the release management process by regularly meeting with the different teams within the company and running the monthly CRCB (Change Review Control Board) meetings• Managed the UAT testing efforts for the weekly production support releases and monthly new Change Request releases• Managed any code, marketing content and data updates that go to the IST (Integrated Systems Testing), UAT (User Acceptance Testing) and Production environments by properly ensuring everything went through the QA team and the Release Engineering team• Responsible for administrating the Quality Center, Quick Test Pro, and Load Runner for the company• Wrote and performed necessary maintenance on QuickTest Professional (QTP) automated scripts used for regression testing and production server settings when moving code to production• Created and executed Load Runner scripts for performance testing on the company website• Responsible for interviewing and selecting new quality assurance analysts and release engineers, both contract & permanent• Held training classes for the QA team on QA practices, Quality Center, and Quick Test Pro automated script writing/executing

Dallas/Fort Worth Area

• Managed a direct staff of three Project Managers, two Business Analysts, and two Quality Assurance Analysts• Responsible for all aspects of projects going through the IT department with project managers, business analysts, and quality assurance• Brought in to start/build the first ever QA team for the company• Developed, put in place, updated, and maintained QA processes for the company• Built and managed the QA test lab• Evaluated, recommended and implemented testing tools• Quality Center Administrator for the company

Dallas/Fort Worth Area

• Managed and directed a staff of five Quality Assurance Analysts• Tested and managed both the client server and web-based applications including the company website• Evaluated, recommended and implemented testing tools• Worked with and managed highly sensitive, restricted access, government data• Developed, installed, updated, and maintained QA processes for the company• Served as the Quality Center Administrator for the company• Responsible for the planning and automating of all applicable test cases using Mercury’s Quick Test Professional automation tool and Quality Center• Used SQL to perform data integrity testing• Managed the testing phase of multiple projects; including writing Detailed Test Plans, lining up available QA resources, keeping the projects on time and in scope, etc.• Presented training classes to all QA and Development in utilizing Quality Center correctly and how to write effective, automation-ready test cases• Hired additional resources when needed as business increased

Dallas/Fort Worth Area

• Responsible for the planning and automating of all applicable test cases using Mercury’s Quick Test Professional automation tool and Test Director as well as the writing of automated scripts using QTP to test new functionality and regression testing across their website• Served as the Test Director & Administrator• Used SQL to perform data integrity testing• Project manager for several projects; produced project plans, worked with the business, and managed/tracked the project to execution• Managed the testing phase of multiple projects; wrote detailed test plans, lined up available QA resources, kept projects on time and in scope, etc.• Presented training classes to all QA and BA in utilizing Test Director correctly and how to write effective, automation-ready test cases

Dallas/Fort Worth Area

• Managed a large on-site and offshore staff and extensive writing of automated scripts using QTP to handle 100% of the regression testing of the RealPage website• Reviewed test summary reports from unit testing to make sure there are test cases that cover all changes along with regression testing• Lead internal team members and external clients in assessing the client business process, methods, systems and procedures for productivity enhancement and made recommendations for improvement• Assessed and made adjustments based on the impact of changes across all projects to ensure there were no overlaps or conflicts• Reviewed statements of work and high-level design documents at the beginning of projects to ensure that the test case development provided full coverage for all scenarios• Established strong working relationships with all departments that QA worked with in order to better facilitate positive, upward trending results• Responsible for the planning and automating of all regression test cases using Mercury’s Quick Test Professional automation tool and Test Director• In 16 months, developed over 7,000 automated scripts by managing an offshore vendor• Presented a ‘How to Write an Automation-Ready Test Case’ class to all QA and BA in company

Dallas/Fort Worth Area

• Automation team lead responsible for scripting over 2000 test cases, as well as maintaining existing regression scripts• Test Director Administrator for the entire 7-Eleven project• Responsible for all maintenance and new addition aspects including projects, requirements, test cases, test sets, defects, new users, new groups, password resets, etc.• Served as a business analyst; collaborated with management, development, and users in gathering requirements needed for proper documentation that would ensure the full development life cycle is followed• Designed, wrote, modified, verified, and implemented test plans, test scenarios, and test cases• Updated existing test plans, scenarios, and cases to catch project modules up to current release levels• Wrote and tested defects as needed• Involved in reviewing the Business Requirement Documents and Test Plans• Managed/Tracked projects to completion. Worked with BA & QA to ensure BRD’s and test plans in order as well as working with the business to keep everyone on the same page and deliver quality• Spent a great deal of time working and testing with the 7-Eleven POS (Point of Sale) system

Dallas/Fort Worth Area

• Tested banking software code• Designed, wrote, modified, verified, and implemented test plans and test cases for a financial oriented type of product• Worked one on one with banks to help solve customer problems by recommending business solutions considering customer and company interests

Dallas/Fort Worth Area

• Designed, wrote, modified, verified, and implemented test plans, test scenarios, and test cases. Updated existing test plans, scenarios, and cases to catch project modules up to current release levels. Wrote and tested defects as needed• Designed and wrote initial screen specifications• Impacted the company’s Product life cycle, by contributing vast knowledge of the Convenience Store Industry• Oversaw integration within the lab dealing with software releases, hardware setup/configuration, and inventory control• Assisted in pilot installations and software upgrades• Responsible for the training of new QA Analysts, after only being on the job for six months• Worked with Windows NT, Windows 95, UNIX, Microsoft Office applications, and Compuware’s QA Center• Spent a great deal of time working and testing with a POS (Point of Sale) machine