Mike Baig Email and Phone Number

Installing, configuring, and troubleshooting Cisco hardware including 7600, 7200, 3800, 3600, 2800 & 2600 series Routers. Nexus 7010 and 7009. Cisco Catalyst switches 6500, 4500, 4900 & 3750. Configure and troubleshooting of routing protocols RIP, EIGRP, OSPF and BGP.Worked on networks with WAN protocols such as MPLS, HDLC, PPP & Frame Relay.Switching tasks include VDC, vPC, VTP, ISL/ 802.1q, VLAN, Ether Channel, LACP, STP and RSTP.Design, implementation, ongoing management and troubleshooting of Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager 8.6 , 8.x Unity . Management and troubleshooting of Cisco Analog and Digital voice gateways and devices. Management and troubleshooting of media servers, media gateways, and IP phones . Participate in the troubleshooting activities associated with daily operation works. Configuration and installation of Voice Gateways and Instillation of Voice Interfaces like T1 circuits (CAS and PRI), BRI,FXS, FXO Implement and support new and existing activities.Working with CISCO UCCX 8.5.1, support Call Center; work with Quality Work Force Management and CISCO Unified Work Force Optimization. Work with support staff to provide prompt resolution of Call Center network problems and requests.Troubleshoot and resolve Wireless LAN connectivity issues as they arise in a Cisco Wireless environment. Use CISCO Prim Infrastructure 2.1 to troubleshoot wireless network issues and forecast wireless needs base on Prime maps. Use CISCO Identity Services Engine( ISE) version 1.1.4 to provide wireless control polices and radius authentication. Implementation and troubleshooting of 802.11a/b/g/n technology in CISCO 5500 and 2500 controllers environments. Perform wireless site surveys and network assessments.Configured and troubleshot; VLAN's, STP, VTP, Trunking, DNS, DHCP EtherChannels, Access Lists, EIGRP, OSPF, NAT, MPLS and static routing.Working on PIX (515, 525), ASA (5505/5510) Firewalls

Deployment of company LANs, WANs, and wired/wireless networks, including CISCO routers, switches, and ASA firewalls.Develop the design and deployment voice, video and data infrastructure to ensure their smooth and reliable operation for fulfilling business objectives and processes. Using CISCO Communication Manager 7.0.Responsible for the Design and Implementation of in-building wireless networks for prison facilities.

• Design and Implement Cisco VoIP Offices. Manage the Cisco Avvid VoIP network, including Unity Voice Mail, Unified Messaging, IPCC Express for nationwide system• Work with remote offices to implement their new VoIP phones, Unity Voice Mail, Voice Gateways - worked with Local Telco's to bring up PRI's and POT's lines to each site. • Created cut sheets, Call Flows etc. Programmed Call Manager, Unity, and worked with Enterprise systems to configure routers. Programmed all Voice Gateways within Call Manager (MGCP's). Including set up of all Media Resources. (DSP's transcoding, conf bridges etc)• Installed PRI's, worked with Telco's to cutover. Manage the day to day service of the Cisco VoIP Clustered network. Install new Phones, do adds, moves and changes as requested.Managed network hubs, switches, wireless access points, Tandberg video conferencing endpoints and routers. Monitored underlying communication protocols and supporting network hardware throughout domestic and interstate sites. Served as technical expert on networking issues related to security, scalability and reliability. Designed and implemented complete network architecture. • Designs, specifies and documents WAN and LAN configurations according to user and client needs. Interfaces with users, technical teams and vendors for maximum guidance in determining the most appropriate type of hardware installation Monitors network performance needs and goals of WAN and LAN users including VoIP traffic.• Successfully deployed IT infrastructure to enable expansion. Developed technical architecture to support rapid growth of new sites and acquisition. Implemented WAN redundancy and security practices for infrastructure. • Managed and maintain CISCO ACS server, wireless access points, wireless bridges and antennas.• Reconfigure and setup new database for network traffic monitoring application using SoalrWinds. Improved network monitoring by re-discovering LAN/WAN objects and custom MIBs.

• Performs duties to ensure optimal integration and performance of data communication networks. • Design, implements and monitors highly complex systems involving data networks using differing protocols, operating systems and topologies. • Installed and manage all Wireless sites (Cisco Aironet 350 Series Wireless Bridge).• Lead the project to installed new CDMA technology to all 200 police mobile through Version network.• Responds to performance and support needs from ISD Help Desk or users/agencies. • Insures continuous connectivity between facilities and devices. • Manage CISCO 6513, 3500, PIX firewall 515, VPN 3015 Concentrator for the department• Develops project plans and manages project implementation.• Manages networking and telecommunications staff insuring quality support and continuous, high performing connectivity within all aspects of data networks.• Manages data related contracts with vendors supplying WAN, telecommunication, and Internet services.• Designs and supervises the implementation of infrastructure required for future systems.• Monitors overall performance and recommends improvements.• Evaluates and recommends use of communication technology to enhance system capabilities.