Providing transportation services for the production office, cast and crew. Liaise with different departments on a needs met basis to provide efficient and professional services.

Providing transportation services for Ground Control Event Services.Ground Control, founded in 2010, boasts a rich background in live music touring, having collaborated with top-tier festivals and legendary international acts like The Rolling Stones and Metallica.What sets Ground Control apart in the industry is our experienced female led team, leading the way with integrity, reliability, and an unwavering commitment to customer satisfaction. Our solutions consistently exceed expectations, earning us a well-deserved reputation for exceptional service and cultivating enduring client partnerships.Working with A-listers and crew demands discretion, we adhere strictly to internal policies, ensuring privacy and confidentiality.We proudly partner with industry giants such as Live Nation, Frontier Touring, Chugg Entertainment, TEG Dainty, and the esteemed Military Tattoo, underscoring our proven track record. Our expertise extends to handling complex operations involving up to 1500 performers from around the world.

At Sonder, we are putting the power in the hands of people with a disability. We want to provide you with an opportunity to reach your goals, and want to do it in a social, adventurous and fun way!We have an amazing team of youthful and energetic support workers with a variety of hobbies, interests and skills. We are giving you the power to choose who will help you achieve your calling in life.We will match your personalities, hobbies and interests with Support Workers to help build a meaningful relationship from the get go. Some activities we enjoy at Sonder to become more physically and mentally active include four-wheel driving, bush hiking, fishing, snorkelling, rock-climbing, table tennis, tennis, skiing, golf, attend concerts, learning how to meditate etc.

Supporting current venue manager with the intention of assuming venue manager role on completion of training. This role required excellent organisational and team management skills. Business ethos is to help create a memorable experience and increase profitability. Responsibilities include:- Delegating tasks to event staff and supervising their performance- Maintaining inventory and ordering as required- Manage bookings - Liaise with clients and show prospective clients through the venue- Generate quotes- Manage initial client enquiries- Weekly reporting to the general manager**End of employment due to COVID-19**

Management position overseeing the first floor operations of Melbourne’s most iconic hotel, Young and Jacksons. This includes the daily management of staff running pub meals, restaurant a la carte, private dining experiences, functions & events. I oversaw the first floor bar, salon, lounge, dining room and private dining room. I supported and assisted the Venue Manager to manage and coordinate the activities of the hotel on a shift to shift basis. Young and Jackson’s is a vibrant and high volume venue.

• Oversee operations for the restaurant, bar, pool service, verandah and room service at this 5-star luxury resort in accordance with quality, service and operational standards.• Create and promote a harmonious environment among the team of around 20 staff across restaurant, bar and conference operations.• Supervise floor staff to ensure tasks are carried out correctly and according to standard, provide training and coaching for new staff, be conscious of staff costs when managing shifts.• Provide an excellent customer service experience for up to 300 guests at any one time, ensuring a high level of guest satisfaction.• Demonstrate a comprehensive understanding of all facilities and services offered by the resort, utilise all areas in the resort to maximise revenue potential.• Ensure the safety of staff and patrons during service and after leaving, implement Responsible Service of Alcohol policies, maintain hygienic food handling practices and cleanliness of all staff.• Assist with stocktakes and ordering, ensuring that stock levels are maintained in accordance with resort policy and budget.• Plan daily specials menus with Head Chef or Sous Chef, ensure accurate and timely preparation of function rooms and conference events.

• Service customers, take orders and exceed customer expectations by providing an exceptional customer service in a fast-paced environment.• Address customer service issues such as queries and taking an appropriate action. • Ensure repeat business by providing a good quality service in a friendly manner. • Resolve customer complaints in a professional and timely manner ensuring a positive outcome• Assist in food preparation, bar service, barista and other duties as needed. • Serve food and or beverages to patrons, prepare and serve specialty dishes at tables. • Check with customers to ensure that they are enjoying their meals and take action to correct any problems. • Manage and update POS system including updating pricing, printing receipts and reconciling.• Ensure all restaurant safety policies, health regulations and business procedures, systems and structures are adhered to.

• Work with the manager and fellow colleagues to ensure the efficient, day-to-day operation of the café including coffee service.• Prepare and serve hot or cold beverages including coffee, espresso drinks, blended coffees or teas.• Clean and sanitise work areas, utensils, equipment, service and seating areas, ensure team compliance with health and safety requirements.• Monitor temperatures of freezers, refrigerators or heating equipment to ensure proper functioning, report any maintenance needs.• Provide an excellent customer service experience and technically skilled coffee making in a high-volume, fast-paced environment, including a portable coffee cart at the Queen Victoria Market.• Take orders while paying attention to details including coffee blend preferences, dairy and sugar ratios.

• Work with the manager and fellow colleagues to ensure the efficient, day-to-day operation of the café including coffee service.• Prepare and serve hot or cold beverages including coffee, espresso drinks, blended coffees or teas.• Clean and sanitise work areas, utensils, equipment, service and seating areas, ensure team compliance with health and safety requirements.• Monitor temperatures of freezers, refrigerators or heating equipment to ensure proper functioning, report any maintenance needs.• Provide an excellent customer service experience and technically skilled coffee making in a high-volume, fast-paced environment, including a portable coffee cart at the Queen Victoria Market.• Take orders while paying attention to details including coffee blend preferences, dairy and sugar ratios.

Responsible for the day-to-day running of the Bar, which includes breakfast, lunch and dinner service. The bar also caters for after work drinks, cocktails, functions, corporate meetings and events ranging from small to large. Being semi-attached to the Hotel next-door Bar 138 also caters for the Hotel’s In-Room Dinning Menu. Being personable and having an in-depth knowledge of the Bars liquor range was essential in building rapport with the customer and ensuring return business.

In this role I was responsible for the efficient and effective administration of customer enquiries, disputes, complaints, nominations and tolling investigation responses. I provided accurate investigation and analysis, while delivering quality customer service, and resolving customer enquiries to the mutual satisfaction of the customer and Company.• Provide general secretarial and administrative support.• Provide general administrative support to the management team.• Assist colleagues with questions regarding department work processes. • Assists others to meet business objectives and perform any other administrative duties that may be specified from time to time• Provide comprehensive and accurate information to customers with questions and complaints about Breeze products and EastLink. • Establish and maintain customer accounts with excellent accuracy. • Provide status reports to management.• Complete data processing tasks effectively and with a high degree of accuracy. • Perform outbound calls to customers with information / responses.

My role involved offering support in the workplace as a mentor and coach. I was also a member of the business team who managed commercial clients.• Floor Support • Coaching and development of staff• Escalation of customer complaints and follow up through to customer relations• Managing customer calls backs through voicemail system• Identifying areas of improvement for team or individuals• Performance improvement plans• Quality feedback• Assisting Team Leader with team statistics• Training of new staff members• Other duties as directed by Team Leader• Ensuring call centre adheres to company KPI’s

In this role I was required to provide a courteous high quality response to customer enquiries, requests for service and business transactions received by telephone.• Listening to the customer to tailor solutions to each customers individual needs• Maintain customers accounts included accurate data entry and payment processing• Investigation of problems within customer’s accounts.• Liaising with different departments to ensure effective management of customers accounts• Up-selling of New Accounts and EastLink products to customers. • Opening of New Accounts, selling of Trip Passes and billing enquiries.• Handing of Infringement and Toll Invoice Enquiries/Disputes.• Providing travel advice and general information on use of the road and intersections. • Logging and reporting of road safety incidents and system issues.• Completion of Administration work as required and processing of Faxes and general correspondence.• Manual Consolidation of License Plate Images and classification of vehicles travelling on EastLink.

• Manage day-to-day Hotel restaurant, room service and lobby bar outlets, ensure correct and efficient implementation of hotel standards and policies.• Ensure delivery of consistently high-quality food and beverage standards through all of the Hotel’s outlets.• Provide training and development opportunities to around 20 team members to ensure a highly motivated and skilled team that is inherently familiar with all health, safety, first aid, fire and emergency procedures.• Achieve all guest expectations, constantly seek new ways to improve service delivery for up to 100 people across all outlets.• Control and manage all costs in conjunction with Restaurant and Bar Manager, minimise staff costs, order expenditure and stock wastage.• Liaise with Restaurant and Bar Manager to coordinate all necessary resources and enable the improvement of the physical layout of all outlets.

• Deliver wait, bar and espresso service, maintaining a high level of customer service across all food and beverage outlets.• Maintain bar stock and inventory according to stock levels, advise on reordering.• Provide a high level of espresso service and train new team members to do the same accordingly.• Ensure good quality hygiene and cleanliness of beer lines and other beverage systems.• Reach forecasted budgets and incentives set by management.• Assist with the preparation of the bar for service ensuring adequate supplies of glassware and beverages, maintain equipment and advise on repairs or improvements needed.• Prepare food, beverages and presentation for all outlets including banquets or corporate events.

• Outdoor leadership, supervision & safety on various outdoor activities including: hiking, skiing and cross country skiing trips. • Provide Peer support and youth counselling to students.• Live in “Older Brother” role.• Administration and teacher support.• Recreation & Activity management for the students.• Campus maintenance.