Mike Batovsky Email & Phone Number

Marysville, Oh, Us

Mountain View, California, Us

Plantation, Florida, Us

● Deployed and administered ThoughtSpot, empowering end-users with self-service access to real-time analytics and data insights.● Managed Knime Server, overseeing 300+ data pipelines, ensuring smooth and efficient data processing and transformation.● Led collaborative efforts with business users and analytics teams to automate processes, significantly reducing the time to derive valuable insights.● Consulted on ETL pipeline development, enabling seamless integration with self-service analytics tools for enhanced data accessibility.● Ensured strict compliance with corporate regulations, policies, and procedures, fostering a culture of trust, safety, and data security.

Atlanta, Ga, Us

● Facilitated use case development sessions, guiding clients to deliver actionable analytics tailored to end-users needs and preferences.● Leveraged business questions to design structured data sources, optimizing data models for ThoughtSpot and enabling efficient self-service analytics.● Demonstrated exceptional training skills, delivering engaging sessions to diverse audiences, from IT system admins to business users, resulting in increased user adoption and data literacy.● Partnered with clients to develop effective user adoption strategies, driving widespread acceptance of self-service analytics, and generating measurable improvements in business outcomes.

Basking Ridge, Nj, Us

ThoughtSpot Database Administrator• Led a collaborative team in building, evolving, and deploying the data model for ThoughtSpot, resulting in a user-friendly analytics environment that improved data accessibility and decision-making efficiency.• Implemented a robust ETL process using SSIS packages, Cron jobs, and load scripts, facilitating seamless data transfer from the enterprise data warehouse to the ThoughtSpot Server.• Conducted regular user training sessions, empowering the team to harness the full potential of ThoughtSpot's natural language data analytics tool.Tableau Site Administrator• Translated business requirements into meaningful data visualizations, enabling stakeholders to derive actionable insights from complex datasets.• Efficiently managed job prioritization, local user access, and active directory groups, ensuring a smooth and secure Tableau environment.• Automated the conversion of antiquated PowerPoint decks into interactive Tableau Stories, resulting in enhanced data presentation.Data Analysis• Excelled in writing advanced SQL queries to mine large datasets, identifying significant trends and correlations, resulting in more accurate decision-making.• Leveraged data analysis to drive key strategic initiatives

Basking Ridge, Nj, Us

Data Analysis• Spearheaded creating and automating new product/pricing Key Performance Indicator (KPI) reporting enabling timely decision-making by stakeholders.• Provided comprehensive customer lifecycle analysis, focusing on specific products, pricing, and promotions, leading to an increase in customer retention and revenue growth.• Developed interactive visualizations that empowered non-technical business users to intuitively interact with data, resulting in enhanced data-driven insights and actionable decision-making.• Conducted ad-hoc analysis to assess defect impacts, contributing to improvements in product quality and customer satisfaction.

Basking Ridge, Nj, Us

Digital First Strategy for Customer Service• Collaborated cross-functionally to develop a comprehensive Digital First Strategy for Customer Service, outlining clear one, three, and five-year objectives. Lean Six Sigma Black Belt Project - New Call Model• Spearheaded and owned a Lean Six Sigma Black Belt Project that designed a natural language model for financial service call categorization, to allow leadership to respond faster to shifts in customer and system behavior. The implementation achieved soft savings of $2.7M over 12 months, contributing to overall cost optimization.Business Policies and System Gap Analysis• Utilized Lean Six Sigma techniques to meticulously analyze business policies and system gaps. The findings provided a holistic view of inefficiencies driving work into the Credit & Order Review Teams, leading to process improvements.

Basking Ridge, Nj, Us

Complex SQL Development for Promotions Validation• Designed and developed complex SQL queries to validate and reconcile major promotions, ensuring accurate revenue reporting and identifying opportunities for revenue optimization.Analysis between Requirements and IT Deliverables• Conducted comprehensive analysis, comparing business requirements with IT deliverables sourced from Teradata, Oracle, and flat files. This meticulous review identified gaps and discrepancies, leading to improved data accuracy and enhanced decision-making processes.Sales Transaction Data ETL Process Improvement• Continuously enhanced the ETL process responsible for moving Device Trade-In data between Teradata and Oracle databases. The improvements resulted in a reduction in data processing time and improved data integrity, leading to enhanced revenue assurance.Automation of Reconciliation Process• Automated existing manually run reconciliation processes, streamlining operations, and improving efficiency and accuracy. This initiative led to a reduction in reconciliation time and a decrease in errors, contributing to overall process optimization.

Basking Ridge, Nj, Us

Team Development and Motivation• Fostered a high-performing team by providing daily coaching and mentoring to employees, cultivating a positive and collaborative work environment that led to an increase in team productivity and employee satisfaction.Performance Management and Career Development• Effectively managed performance evaluations, identifying areas for improvement and implementing tailored development plans for each team member. This approach resulted in an increase in overall team performance and career advancement opportunities.Attendance Management• Ensured optimal attendance and adherence to schedules by implementing proactive attendance tracking measures, reducing absenteeism, and maintaining service level agreements.Talent Acquisition and Hiring• Conducted thorough and targeted interviews to identify the best candidates for the Business Phone Support Coordinator role.

Basking Ridge, Nj, Us

Customer Service Supervisor New Hire Customer Service SupervisorTech Support Sr Representative Customer Service Representative

Bachelor Of Science - Bs, Information Technology

Associate'S Degree, Information Technology