• Led IT teams for Online virtual communities’ projects in close collaboration with key stakeholders and sponsor to gather requirements, prioritize needs, create a project schedule, and manage contractor relationships vital to the success and sustainability of the Claude Moore Scholar program.• Led the course and Training Development Initiative effort for six significant communities: managing training for staff, coordinating Learning Management System (LMS) modules, posting content, and liaising with LMS developers to communicate software function needs.• Manage program operations from initial conception to integration and training concepts for teachable courses while working with SMEs to create healthcare concentrated curriculum, verify information, and create branded resources and content.• Moderate and evaluate content in the LMS and recommend changes based on community needs. • Leverage University resources to foster relationships and collaborate with university faculty/staff, departments, and external community partners, including healthcare entities, to develop online curriculum support for Claude Moore Healthcare Scholars program. • Manage the procurement progress by creating Request for Information (RFI) and Request for Proposals (RFP) to obtain contractors through the State bidding portal and accepting an online vendor for university projects.• Led and coordinated contractor onboarding, project kickoff, project management plan reviews, project schedule creation, budget oversight, and establishing Memorandum of Understanding (MOU) as required to implement LMS for Health Care enrichment projects.• Integrate and work with GMU Health Administration and Policy team to maintain qualitative and quantitative data on workforce development research; the content is integrated to create the online community built into the LMS.

• Business Office lead supporting IT Clinical applications department and leadership with financial analyses and strategic initiatives designing and simplifying complex data.• Implemented a standardized process for reporting on contractor burn rates showing work-in-progress completed and outstanding as needed and periodically.• Benchmarked and analyzed vendor contracts that saved the Inova health care system thousands of dollars by eliminating overpriced Statement of Work. • Tracked 100+ contractors in the Contractor Resource Tracker tool managing vendor expenses, and hours charged based on deliverables. Tracked over $8 million monthly, working with leadership to reduce contractors where value was not provided.• Manages and tracked position controls for all department staff (182 FTEs), gathering contractor resource information to create data sheets showing budget status, a project needs assessment, financial analysis for leadership to make strategic decisions for the IT clinical applications department.• Responsible for financial security of departments and seven cost centers ($70.5 million budgeted annually), providing Full Time Employee (FTE) count for projects and hiring decisions. • Led the company’s HR effort in reducing consultants and hiring FTE and created a plan for HR to reduce hiring from Six months to ninety days. • Worked with Inova Health System HR to create an interview panel process for filling open vacancies, created an objective interview matrix, created the scoring system, reviewed post-interview forms, ranked the candidates, interviewed 115 people within 70 days, breaking the hiring for HR. • Managed employee records in the epic dashboard for telework forms, FMLA Status, policies, and training certification to maintain a records system leading to substantial cost savings. • Established a vendor management system by tracking consultant contracts, creating digital copies, and capturing cost and billing data for over 200 vendors.

• Supported Training Managers with 30 training classes a day with operations, training preparation, performance reports, and defining training workflows to enhance end-user experience through interactive media.• Managed the Inova Customer Support Line department for EpicCare Link, Epic View-Only training, and Inova Continuing Medical Education (CME) for Epic training schedule. Managed Inova EpicCare training website, providing Tier 1 support for IT systems serving training center operations and Go-Lives.• Designed the access management process from document creation to ticket entry for access to epic care link to the online training portal, a proprietary product for specific team members. Verified that training was complete before gaining access to epic applications.• Managed the training team by enforcing work standards, increasing team morale, creating team-building events, and handling disciplinary issues. • Developed the first Healthcare IT / Informatics internship program at Inova for High School Academy & College students that received national recognition.• Created online forms and surveys for training and department data collections.

• Collaborated with the instructional design team to develop, design, and display epic training through various web-based mediums and interactive learning solutions in support of the overall strategy and goals. • Provided Analytical support and training reporting for epic teams, inpatient, provider, OBGYN that would take essential data to create a graphical representation of the KPIs for leadership review of courses statistics and variances. • Managed epic training website that hosted all epic training for the entire organization. Worked with the epic marketing manager to get information-related training needs. • Coordinated training, entered its scheduling system, and simultaneously supported Inova’s planning for medical education utilizing a web-based informatics site.• Added instructors in the CME portal, validated training courses and created weekly course completion statistics based on Inova's epic courses' health stream portal.• Automated the training survey with predefined questions to assess responses and modify training workflows to enhance customer experience.

• Administered and configured IT system operations for SalesForce.com database and Learning Management System (LMS). • Established a structure and governance for training system users and compliance, ensuring teams followed the established standard operating procedures.• Worked collaboratively with department staff to ensure secure and accurate data entry, outbound communications, performance metrics, and data analytics in Salesforce• Provided online training to remote users via GoTo meeting/learning and online classroom setting.• Implemented and integrated eCommerce website within SalesForce.com instance.• Supervised database integration with remote (online) LMS system.

• An Engineering Technician II performs paraprofessional engineering work, including technical and skilled drafting assignments. This class performs related duties as required.• Provided administrative support to five Capital Facility construction projects, three “large” Capital Facility construction projects worth $110 million, $14 million, and $47 million (2008-2010).• VDOT/VSP Building (47 million) reached substantial completion on schedule.• Prepared VDOT/VSP project audit.• Employee Choice Award, Fairfax County, DPWES – (CMD) 2009.

Co-lead a marketing team whose organization specializes in promotional media for clients in a broad range of industries that covers the entire eastern U.S. and gulf coast states. Responsible for meeting design and production schedule to meet targeted sales. Provided leadership, trained, and mentored staff. Developed new methods to promote client projects and increase company position through fresh an innovative marketing strategies.