Hired initially as Facilities Supervisor (September 2007); promoted to Facilities Manager (January 2008)Performed broad range of duties as a facilities manager for a large oil and energy company while also acting as backup personnel to the Information Technology department and providing surge capabilities to the production/manufacturing department to meet sales goalsManaged the buildings and grounds for multiple sites while overseeing the upkeep of equipment and supplies at each of the 5 local locations; current number of local sites is 3 due to corporate downsizingMaintained 24/7 awareness of buildings, grounds, and systems in order to act quickly to address issues as they occurred and minimize work week impactsReported to Director of Operations for local sites and Senior Executive Vice President who was based in Houston, TX; provided reports and updates as required to keep management apprised of any facilities-related issuesManaged a team of approximately 4 facilities personnel tasked with maintaining all assigned buildings and grounds, ensuring adequate staffing for daily and weekly cleaning schedules, scheduling routine and emergency repairs, and supporting renovation projectsPlanned and scheduled facility modifications, to include estimates on equipment, labor materials, and other project-related costs; involved in a warehouse renovation project in 2013 with a cost estimate of $6.2 millionEnsured compliance with all local and state safety requirements for the building and staff, to include employee training, facility inspections, and security of the premisesProactively prepared staff, buildings, and grounds for large impact events, such as hurricanes, freezes, and pandemic responsesMaintained database of repairs, maintenance, employee training and certifications, and safety data using a variety of software applications, such as Microsoft Office, Microsoft Visio, Brivo Security card access system, Windows 7 – 10, and Mitsubishi HVAC system software

Coordinated with local and out-of-state vendors as Director of Purchasing; ensured the company received quality services and products for any corporate monies expendedEnsured credit card/check request processes followed corporate purchasing processes; received the proper approvals prior to initiating a purchase; reconciled purchase orders with goods and services received to ensure receipt of purchases prior to paymentImplemented and maintained a program for preventive maintenance and repairs for 2 facilities as Director of FacilitiesCoordinated with contractors on projects and equipment repairs to ensure timeliness of projects, prevent cost overruns, and lessen the impact to staff workflowsEnsured and enforced compliance with all local and state safety requirements for the buildings and grounds, to include tracking any employee/guest incidences, required annual trainings, and mandated facility inspections

Field support of Novell, Windows 98 and Windows NT3.51 Network operations at client sites. Schedule management for optimize time and response level

Supported key customers at Entergy Corporation Headquarters in New Orleans, LA while acting as the Field Engineer/Technical Support SupervisorProvided direct technical support to the Chief Executive Officer and Vice President of EntergyReviewed customer problems with a focus on hardware/software configurations and provided timely fixes to any incompatibilities while serving as the Technical Support SupervisorPerformed troubleshooting and repair of hardware and associated software while acting as the Field Engineer Supervisor; assigned duties coordinating the Windows NT conversion from Novell at the workstation due to high-level knowledge and significant experienceProvided technical support for the following operating systems: Novell, DOS & Windows for Workgroup 311, Windows 95, Windows NT Workstation, and Windows NT Server

Position held as Field Engineer/Technical Support, supporting a diverse customer base in the Louisiana/Arkansas area. Technical Support duties consisted of reviewing customer problems on Hardware/software configuration, coordinating and implementing installation plans and performing Pre-Sales duties as required. Field Engineer duties consisted of troubleshooting and repair of hardware (including all Intel based Technical Desktop Workstations, Multiprocessor servers and RISC based workstations) and associated software. Operating systems supported ate the Novell, DOS and Windows 95, Windows NT. My LAN and WAN networking experience are primarily for design and administration of networks. I have assisted in the Development and Support of World Wide Web applications. Based on my knowledge and experience, I was often asked to provide backup to Administrator Support and Branch Manager Positions.

Supported a diverse customer base spanning the Louisiana and Arkansas areas.Reviewed customer support requests involving hardware/software configuration issues, performed pre-sales tasks, and coordinated to implement installation plans, while assigned in the Technical Support rolePerformed troubleshooting and repair of associated software and hardware (including all Intel-based Technical Desktop Workstations, Multiprocessor servers, and RISC-based workstations); supported the following operating systems: Novell, DOS and Windows 95, Windows NT.Concentrated on design and administration of networks for LAN and WAN networkingAssisted in the development and support of World Wide Web applicationsProvided backup support to Administrator Support and Branch Manager Positions, based on demonstrated knowledge and experience

Provided technical support for the installation, maintenance, repair, and troubleshooting of all hardware and software systems throughout the 5-building campus and 19 offsite locations, which included staff computers, printers, hubs, and the configuration of 3174 cluster control units, 3174 Gateways, and 3270 emulation software installed and connected within the Ochsner networkProvided phone support for Help Desk Calls and troubleshooting solutions

Installed fire alarm sprinkler systems while ensuring all systems operated correctly, conformed to safety standards, and met customer expectations