Mike Bertram Email & Phone Number

Eden Prairie, Mn

My role, as part of a team is to support the network for the developers, office staff in 45 global locations, and 11 data centers that house secure customer data. Daily tasks include monitoring and support of network devices including Palo Alto and Cisco firewalls, Cisco routers/switches, F5 load balancers, Aruba wireless devices and a handful of other hardware. We use various tools to aid in troubleshooting including Orion and IPAM, Solarwinds, Network Observer, Wireshark, F5 Enterprise… Show more My role, as part of a team is to support the network for the developers, office staff in 45 global locations, and 11 data centers that house secure customer data. Daily tasks include monitoring and support of network devices including Palo Alto and Cisco firewalls, Cisco routers/switches, F5 load balancers, Aruba wireless devices and a handful of other hardware. We use various tools to aid in troubleshooting including Orion and IPAM, Solarwinds, Network Observer, Wireshark, F5 Enterprise Manager, Panorama, Cisco Prime Infrastructure, Cisco ACS, PRTG, Manage Engine Netflow Analyzer, and McAfee Enterprise Security Manager. The WAN environment consists of routers connected via MPLS, DMVPN and some static IPSEC connected sites. About 1/2 of the site have both MPLS and DMVPN and use the DMVPN as a backup automatically. All sites are using BGP for the routing protocol. I am highly involved in visual documentation of the network and reviewing configurations to make sure we have consistent, secure configurations and up to date drawings using Visio. This has reduced failures and repair times. Participate in on-call responsibility with peers to provide 7x24 support. Daily duties include troubleshooting of issues reported by staff members and customers as well as proactively addressing issues reported by our tools. Project work, network moves, changes and upgrades consume the rest of my time. Necessary configuration changes are only implemented after following our change control policy. The network hardware I work on consists of Palo Alto and Cisco ASA firewalls, Cisco routers, Cisco data center and campus access switches, Cisco fabric interconnects to UCS, Cisco blade switches in HP C7000 enclosures and F5 load balancers. Orion shows we are supporting about 1000 devices. Show less

Eagan, Mn

Design, install and provide support for customers who have outsourced operations and maintenance of their IT environments to Bull Services. Also design/review and implement networks for small to large customers at their locations.