Manage and develop a team of remote Sr. Analysts that ensure the success of our sales channel partners. Anticipate the ever-changing needs of the business and create/maintain execution plans. • Leader over Call in Rate for SMC. Drove a multitude of initiatives with a consumer channel approach that brought awareness and education to CIR and call drivers, eliminating 133k call and $1.5 million in savings in 2018.• Drove key RISK metrics in our retail sales locations, solving gaps with proven behaviors and turned them into execution at the store level to save $5.1 million and 31% YOY.• Created tools, Playbook documents, communications and training critical to the success of market wide initiatives.• Recommended, implemented, communicated, and managed procedures, process improvements and outlier management for the retail, local, and national indirect teams.

Managed, developed, and inspired a team of remotely based Project Managers to meet deadlines and stakeholder expectations while driving multiple projects to completion simultaneously. Established and maintained thriving relationships with Leadership at all levels (Region President, Channel Directors, ADSO’s, HR, TAT, Network, Marketing, Finance and Integration Partners).• Successfully lead two region acquisitions in NM6 and AZ1, expanding the network footprint, overall customer base, and contributed to the SWR #1 rank in year over year growth in 2013 and 2014.• Brought vision to the distribution strategy in the SWR by working through every zip code in the region identifying areas of opportunity and filled them with retail or indirect locations, increasing the higher quality premium agent door mix from 72% to 93%.• Part of Resource management involved in working with HR and the Talent Acquisition Team to improve retail headcount levels. • Worked through low funnel levels, headcount allocation process, in store on boarding, and attrition mitigation that resulted in overdriving headcount target for the first time in 3 years.• Led multiple other region initiatives and projects: competitive landscape, sales/network partnership, retail small cell and Metro E, part time employee integration, ISAM on boarding, Resource Central, Yelp!, and retail automation.

Developed a partnership with one of the region’s key Premium indirect agents. Established and maintained successful relationships with leadership at all levels, internally and with my agent partners.• Served as acting District Manager.• Achieved yearly performance rating of Leading in 2011 and the leader of the #1 ranked agent in the West Area 2009-2012.• Spearheaded cultural change in agent organization, moving away from an operations focus to a sales driven force.

Managed and developed team of frontline employees. Maintained successful partnerships with employees, leadership, and Human Resources. • Consistently exceeded store targets while maintaining exceptional customer experiences. • Held regular team meetings and trainings to ensure front line team was kept to date on all key initiatives.• Served as acting Retail Store Manager and managed independent kiosk location.• Ranked top ASM in the MT09 district for the year of 2007.• Authored all sales employee performance improvement plans and directed all conversations.