Mike Bingham Email & Phone Number

I am a highly motivated service management professional with more than 20 years experience within the Pharmaceutical, Finance and Healthcare industries. I have an enthusiastic approach to new challenges and deliver quantifiable, high quality service to demanding user communities. Technical training coupled with an in-depth practical knowledge of service management processes enables me to add significant value to service delivery and deliver improvement in the overall customer experience. Skilled at analysing, processing and presenting complex and technical information to a range of audiences including executive leadership teams.Qualified to ITIL V3 Expert and SIAM Foundation level, with a proven track record of leadership, initiative and impact within a Global environment. Expertise includes ownership of IT related projects and programmes, definition, creation and adherence of SLAs/OLAs, financial stewardship of support and maintenance budgets, management of internal and external global service providers, escalation path for critical issues and problems and continuous improvement activities.

Listed skills include Itil, Service Delivery, Service Management, It Service Management, and 27 others.