Iccsr (Integrated Consumer Comment System Reporting) Business Process Expert
Current- Continue to develop Mastery as ICCSR Operations BPX & My Learning Super Admins.- Submit/Provide Incidence/Access Request approvals for ICCSR within 48 hours of request - Create/ Revise/Assign CCMO courses, offerings, WIs and SOPs in ML as needed (ILT close out within 2 weeks of class) - Assigning Electronic KC for Training Compliance for end users. Generate Training Rosters/KC’s. Upload OBIEE KCs to training team corner (w/ in 1 week of receipt)- Lead ICCSR System Access Audits (to be completed 2X per year): Liaison w/ OBIEE/ICCSR Support for License Recovery- Lead Global Key User meetings (monthly)- Support ICCSR Platform upgrade/ Geographical Hierarchy changes- Investigation assessor for P&G sites and CM sites