Mike Bonser Email and Phone Number

Support and maintenance of the BUUK Infrastructure telecoms estate along with general it support

Providing complete support (on-site and on-call) to the MLS Nortel Meridian voice network (Succession 4.0 and 4.5). Network and stand-alone SCCS and CCMS, scripting (5.0 + 6.0), intelligent network routing (BT). Planning and implementation of adds, moves and changes. Total ownership of telecom projects from conception to delivery e.g. installation of new sites and services. Provision of CS1000m services e.g IP telephony to remote sites. Installation of Nice Perform R3 Enterprise solution across 3 sites. Updating of MLS's records and routing information for all sites and services. Liaison with external suppliers i.e. BT, Affiniti, Primus, Vodaphone etc. to ensure consistent delivery of services and pricing. Installation of Nortel MPS500 IVR Solution for MLS

Providing 2nd/3rd line support (both on-site and on call) to the FirstAssist voice network across 6 sites (DPNSS, QSIG & IP ties) Liaison with various business units on how best to improve service. Working closely with the Business to define the overall telecoms strategy after MBO from Royal & SunAlliance. Replacement of ageing legacy PBX's. Evaluation of new products and technologies to suit business needs. Close liaison with external suppliers to maintain cost control and transfer of service ownership to FirstAssist.

Providing support (both on-site and on call) to the Computersharevoice and data infrastructure across 5 sites, as part of a global voice support team. Direct responsibility for UK, Eire and South African Voice Services. Project planning and installation of new/replacement switches (voice and data), setting up inter-office VPN connections for voice and data links using Cisco routers/Netscreen Firewall and VPN products. Cover to the Business Routing Unit for scripting (symposium 1.5). Provision/Administration of all 08xx routing services from different suppliers (Kingston, MCI, Telewest)Planning and implementation of large and small-scale moves of telephone extensions and data connections.

Providing project planning and support to the PPP healthcare voice network across 13 sites (DPNSS network). Support to 1200 seat call centre spread across 3 sites. Provision of all CCR scripting, setup of MAX/MAIL services to business requirements. Installation of new sites, from concept to commission. Integration to AXA Voice network at time of take over. Adds moves and changes as required. Upgrades to Meridian switches

Project management for the implementation of a new telephone system and voice network.Research and control of small civil engineering works. Project Planning of new Steam Turbine and associated works.