A conscientious and reliable professional with extensive experience in administration and customer service.A highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Recent achievements with my employer include creation and implementation of system-specific Standard Operating Procedures (SOPs).Proficient in the main areas of Microsoft Office, including Outlook, Excel, Word and PowerPoint.Adaptable – when the senior staff in the Service Delivery team were made redundant in August 2020, I took on a series of challenging handover tasks to ensure the relevant SLAs within the client contracts were still adhered to.Excellent communication skills, both written and verbal.Detailed and contemporary knowledge of GDPR and Data Protection compliance.