Serves as a hospitality professional for a casual dining, gaming, and concert venue. Interacts with patrons at the start and conclusion of their dining experience. Provides exceptional customer service. • Greets restaurant guests as they arrive, and manages the efficient and timely seating of guests to a table that accommodates their needs. • Records guest information and accurately quotes wait times to guests when dining tables are not immediately available.• Answers phone calls to address customer inquiries and take carry-out orders. • Observes tables and tracks which are vacant, in need of cleaning, and/or available for seating. • Expertise in utilizing Micros hospitality information technology systems to enter, track, and process payment for food and beverage orders. • Maintains cleanliness and organization of the host area. Supports management and wait staff with various tasks.

Worked within the Finance and Administration and Human Resources divisions of a non-profit organization focused on environmental research and natural resource economics. Performed duties related to the management of mailroom, purchasing, and front desk operations.• Provided coverage for the front desk area every day. Answered telephones, assisted with client inquiries, routed calls, and greeted visitors at the reception area. • Provided essential administrative support to the Human Resources Manager and Finance personnel. • Managed mailroom operations, including: computing postage/shipping charges, sealing, stamping, and affixing postage/shipping labels, and coordinating pickup of outgoing mail and packages, as well as time stamping, opening, sorting, routing, and delivering incoming mail; maintaining and repairing postage machines, and tracking and reporting postage utilization data/records. • Acted as purchasing agent for office supplies, furniture, and essential services. Requested and reviewed quotes and proposals, negotiated prices, placed orders, and processed invoices to ensure timely payment of vendors. Monitored the inventory and replenishment of office supplies in private offices, copy stations, and common areas. • Coordinated the installation and maintenance of office equipment and furniture.• Printed and distributed timesheets to all employees on a bi-weekly basis. • Maintained company archives, in accordance with privacy provisions. • Founding member of the company’s Sustainability Committee, a workgroup created to ensure that all products utilized by RFF are environmentally sustainable and in congruence with the company’s vision and mission.