Mike Brown

Mike Brown Email and Phone Number

Director of Attractons and Operations @ Silver Dollar City Attractions
Springfield, MO, US
Mike Brown's Location
Springfield, Missouri, United States, United States
Mike Brown's Contact Details
About Mike Brown

As the Director of Attractions/Operations at Silver Dollar City, I oversee the safe and efficient operations of multiple properties and business units, with a focus on driving revenue and controlling expenses. I have more than 25 years of experience in the hospitality industry, managing strategy, product development, and employee relations for various attractions and parks.I am passionate about creating and delivering engaging and compelling customer experiences. I also have a proven track record of developing and implementing training procedures, manuals, and business reporting metrics, as well as mentoring and coaching direct reports. I am a collaborative team-player, a resilient individual, and a servant leader who values quality, innovation, and excellence.

Mike Brown's Current Company Details
Silver Dollar City Attractions

Silver Dollar City Attractions

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Director of Attractons and Operations
Springfield, MO, US
Mike Brown Work Experience Details
  • Silver Dollar City Attractions
    Director Of Attractons And Operations
    Silver Dollar City Attractions
    Springfield, Mo, Us
    View
  • Silver Dollar City Attractions
    Director Of Attractons/Operations
    Silver Dollar City Attractions May 2017 - Present
    Branson, Mo, Us
    Oversee safe and efficient operations of multiple properties and business units. Develop, implement, and monitor operations, capital budgets, and inventories. Drive revenue and controlling expenses. Analyze business processes and challenging issues to support KPI reporting. Generate energy and stability by training, mentoring, coaching, and evaluating direct reports.Shape a productive environment by developing qualified Supervisors, Managers, and Team Leads; able to maintain a 70% promotion rate. Develop and implement training procedures, manuals, and business reporting metrics. Assist in development and implementation of strategic and long-range plans. Positively impact operations and ensure a quality guest experience in close partnership with Human Resources, Marketing, Finance, and Safety Departments.
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  • The Dollywood Company
    General Manager - Dollywood’S Splash Country
    The Dollywood Company Mar 2011 - May 2017
    Pigeon Forge, Tennessee, Us
    Laid operational foundation for company’s newest and largest expansion in 2001. Provided vital structure by developing, implementing, and monitoring all operations including employee recruitment, hiring, training, mentorship, and retention; oversaw profitability and product development. Oversaw product and revenue expansion projects from 2005 to 2017, which included vendor procurement. Employed refined relationship-building skills and collaborative mindset to establish and maintain an environment focused on positive employee relations by practicing Servant Leadership skills. Displayed balanced, disciplined leadership while making informed decisions regarding business Accounting Policies and Procedures.Enhanced operations by creating, implementing, monitoring, and modifying employee training programs. Developed and implemented plans designed to develop qualified Supervisors, Managers, and Team Leads; maintained at least a 70% promotion rate. Developed, implemented, and monitored operations, capital budgets, and inventories; highly skilled in controlling expenses across all areas. Maximized operational efficiency by helping to develop and implement strategic, long-range plans.
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  • The Dollywood Company
    Director Of Operations & Other- Dollywood'S Splash Country
    The Dollywood Company 2000 - 2009
    Pigeon Forge, Tennessee, Us
    View
  • White Water / Silver Dollar City
    Lifeguard, Team Lead, Aquatics Supervisor
    White Water / Silver Dollar City Aug 1992 - Dec 2000

Mike Brown Skills

Event Management Hospitality Event Planning Budgets Customer Service Team Building Management Strategic Planning Marketing Leadership Operations Management Public Relations Customer Satisfaction Marketing Strategy Training Social Media Process Scheduler Project Planning Retail Microsoft Office Social Networking Sales Hiring Inventory Management Facebook Microsoft Excel Public Speaking Budgeting Leadership Development Time Management Contract Negotiation Social Media Marketing Employee Relations Customer Relations Supervisory Skills Problem Solving Recruiting Powerpoint Food And Beverage Microsoft Word Planning Research Water Merchandising Restaurants Outlook

Mike Brown Education Details

  • Missouri State University
    Missouri State University
    Psychology

Frequently Asked Questions about Mike Brown

What company does Mike Brown work for?

Mike Brown works for Silver Dollar City Attractions

What is Mike Brown's role at the current company?

Mike Brown's current role is Director of Attractons and Operations.

What is Mike Brown's email address?

Mike Brown's email address is br****@****ood.com

What schools did Mike Brown attend?

Mike Brown attended Missouri State University.

What skills is Mike Brown known for?

Mike Brown has skills like Event Management, Hospitality, Event Planning, Budgets, Customer Service, Team Building, Management, Strategic Planning, Marketing, Leadership, Operations Management, Public Relations.

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