Responsible for managing and maintaining AGS’ business intelligence tools used by the internal global enterprise and external customers. Lead the development of new and existing reporting platforms through scrum framework and agile methodology. Acting as chief UX/UI designer, and product owner, responsible for the end-to-end lifecycle development from requirements gathering to product deployment. Primary point of contact for product stakeholders, business owners, and executive leadership.

Responsible for managing and maintaining AGS’ business intelligence tools used by internal and external business users. Leading a team of developers and analysts to manage database migrations, monitor data quality, gather business requirements, and write specifications for the database and ETL processes. Chief UX/UI designer and product owner. Acting as a primary point of contact for key departments within AGS using team's business intelligence tools. Managing workloads through scrum framework and agile methodology.

Primarily responsible for the hiring and management of Business Analysts in the Business Intelligence shared service department. Additional responsibilities include: analysis of complex data sets to support business decisions, development of client reporting solutions, management of a global portfolio of clients, escalation point for clients, implementation of new client deals and expansions, and project management of initiatives critical to the continued improvement of our organization's service offering.

Responsible for providing consultation to program operations teams and clients. Administered client facing and executive-level reporting to support decision making. Conducted analysis of data trends within programs and summarized findings. Supported management in providing day-to-day supervision, training, and technical guidance to other Business Analysts. Partnered with management to improve operational reporting and efficiency.

Responsible for supporting the reporting and analytics functions across multiple programs. Conducted analysis of data trends within programs and summarize findings to support program decision making. Provided consultation to program operations teams by gathering information from key stakeholders to develop technical requirements. Worked with technology partners to develop reports, including technical scope, design, development, debug and user-acceptance testing.

Planned, developed, and directed primary and secondary research campaigns from inception to conclusion. Implemented innovative data collection methodologies, developed survey content and crafted outreach communication. Assisted in the analysis of research results and presentation to client. Notable accomplishments include: Completed client projects yielding above industry average response rates as a result of innovative data collection methodologies. Facilitated outsourcing of primary data collection campaigns resulting in lower overhead costs, decreased project costs, and improved efficiency.

Responsible for the recruitment, training, and direct supervision of Research Associates. Supported the Manager of Research with survey and script development for primary and secondary research campaigns. Assisted in the development and implementation of a remote calling program resulting in reduced overhead. Key project member in the development of an automated data collection and reporting process.