We have one year to transform and regenerate a closed Farm into the heart of the community connecting people with the natural world through farming and agriculture while making the site 💯 financially sustainable. Keep a check on our progress or contact me if you want to support us on our farm journey to bring Greenmeadow back to life....

Commercial, Operations, Transformation and Strategy Development

Driving The National Arboretum forward in our vision to become a world leader in trees, inspiring people through our conservation, education and participation. Commercial Revenue Strategy and Organisation Transformation streamlining processes

Started up and developed a long haul retail travel agency in Bristol with my partner growing a first year turnover of £213,000 over 90% to a second year turnover of £411,000 with the business continuing to a 700k turnover under the Travel Counsellor franchiseDevelopment of a marketing and business sales strategy encompassing effective P.R., networking, local advertising, organising travel events and attending local exhibitions in order to grow sales capitalising and developing every opportunityThrough use of NPS and relationship management developed a level of 55% repeat business and associated customer satisfaction score of 97%Management of daily operations including lead generation, completion of sales, database management and aftersales activity as well as reacting to traveller issues in a fast and effective manor to maintain the business reputation and repeat business level

Regeneration and establishment of a sustainable national heritage estate, encompassing attraction, museum, venue hire, catering, visitor engagement and services.Transforming Arnos Vale Cemetery into a nationally recognised visitor attraction creating a culture of excellence and a visitor journey through engaging interpretation.Growing commercial enterprise revenues by £110K in the period 2014-2016 while reducing operational costs >£100KTurning around losses of >£100k per annum, reaching a profit position of for the Trust in 2017.Winner of the Bristol Leisure and Tourism Business of the Year Award 2016 and 2017.Visit England Hidden Gem award 2017Queens Award for Voluntary Service 2016

portfolio of 4 leisure ASPRO leisure accounts including Bristol Aquarium, IMAX, Oakwood and BluereefResponsible for the formulation and delivery of the sales and marketing performance for the Bristol Aquarium and Gardens including advertising, P.R., promotional activity, events and commercial development.Planned and developed the rebranding of the aquarium from Bluereef to Bristol Aquarium developing and maintaining a new Bristol Aquarium website, digital marketing strategy, and developing a new CRM system for direct relationship marketing campaigns

Recruited, managed and developed 12 CS staff, reducing staff turnover by 30% and introducing incentive and recognition schemes to reward service and individual development.Through Gap Analysis and RATER methodology developed a new service & feedback strategyWorked closely with supply chain and Marketing to introduce and integrate a new enterprise systemElevated CS score from 68% to 86% and OTIF fulfilment to 92%Team Leader on the transformation project relocating all European CS functions to Budapest.

Workshop business development ManagerResponsible for sales of the premium brand Castrol and BP to both franchised dealer groups and non-franchised businesses in the South EastThrough relationship management of the existing portfolio and development of new business both on the phone and negotiating face to face, increased Volume sales by 113,000L while increasing the overall sales price by £0.15ppl in 2007Responsible for generating business leads and following through the sales process to completion of a new account through cold calling, face to face presentation, contract negotiation and completion setting up loan and finance incentivesProject managed the customer migration process for the first BP ‘Go to Market’ restructure project overseeing a move to a smaller distributor model for the workshop sector the success of which formed the model for the other BP downstream channels.Customer Contact ManagerSupply Chain ManagerBrand Executive

Over seeing club targets for new member sales as head of the sales department. Daily reporting to regional and UK head of Sales. Dynamic, engaging and interesting role within the UK and Europe's industry leading company. Teach and develop consultants at the club to move through the David Lloyd Sales passport, through industry renowned training methods.To make sure everyone in the team is clear on their performance standards, carrying out regular one-to-ones and formal performance and development reviews with the team.To recruit and develop team members to achieve and succeed the David Lloyd Standard.