Mike Canavan Email & Phone Number

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* Responsible for the Catastrophe Operational Management in North America Claims relating to people, process and technical claim outcomes. Provides technical and operational direction to internal and external Catastrophe adjusters relating to CAT events and contingency support through a combination of onsite and remote oversight.* Serves as primary oversight for CAT response for Chubb's 3 North America Claim Service Centers for Property and Auto claims to include coordination with the Operation Team, Call Center (FNOL), Vendor Management and Business Process Outsource Team.

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Effectively managing a team of 10 supervisors and 80 claim examiners responsible for handling both personal and commercial property claims across all 50 States within our three Claim Service Centers located in Chesapeake, VA, O'Fallon, MO and Phoenix, AZ. Responsible for the strategic planning and execution of all service and technical deliverables. Provides on-going and proactive technical guidance and support to the team. Ensure claim files demonstrate fundamentally sound claim handling techniques, including providing world-class claim service, superior investigation, inventory management, settlement negotiations and workflow adherence. Effectively manages the department loss adjusting expenses, compensation budgets and Catastrophe response.Responsible for developing a high performing team that demonstrates the ability to positively navigate through change and challenges. Ensure the proper administration of the department performance appraisal and compensation process is in compliances with company personnel practices. Provides ongoing training and coaching when performance gaps and trends are identified. Effectively collaborates with both internal and external customers to include our underwriters and Agency partners across the U.S.. Consistently meets or exceeds all personal and team performance goals. Responsible for managing all vendor relationships.

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Effectively managed a team of 6 supervisors and 40 claim examiners responsible for handling both personal and commercial property claims within a claim service center environment. Provided on-going and proactive technical guidance and support. Ensured claim files demonstrate fundamentally sound claim handling techniques, including superior investigation, inventory management, settlement negotiations and workflow adherence. Effectively managed the department loss adjusting expenses, compensation budgets and Catastrophe response. Responsible for developing a high performing team that demonstrates the ability to positively navigate through change and challenges. Ensured the proper administration of the department performance appraisal and compensation process is in compliances with company personnel practices. Provided ongoing training and coaching when performance gaps and trends are identified. Effectively collaborated with claim management counterparts in other field offices. Consistently met or exceeded all personal and team performance goals.

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Partners with the Personal Risk Services Premier Underwriting Teams to highlight claim capabilities and services to existing and prospective VIP Premier Customers. Responsible for Lifecycle Management for VIP Premier Accounts – from prospecting to renewal. Positively influence the acquisition and retention of key accounts identified by business partners or claims that require CBC involvement. Collaborate with the Producer and Insured to develop and execute claim stewardship plans for VIP Premier Customers specifically identified by our PRS business partners. Set business partner, producer and customer claim service expectations in accordance with established CHUBB Claims deliverables and guidelines for the VIP Premier client.Manage the claim review process for engaged accounts in accordance with CBC workflows and the respective claim discipline adjusters, supervisors, or managers participating in the claim review. Deliver claim stewardship reports for engaged accounts identified by the Regional Claim Executive (RCE) &/or PRS Business Partners. Provide relevant special claim handling instructions (SHI) for qualifying accounts, ensure periodic updates for relevancy of SHI’s with underwriting, claims, producer and insured. Provide timely and informative responses to Producer/Insured/Business Partner’s claims. Demonstrate creative ideas and solutions to differentiate the Chubb Brand and manage the customer experience. Provide data and information to internal partners regarding claim trends, coverage and questions.Communicate with the Regional Claim Executives on claim educational topics that may be needed for Underwriters, Producers or Claim Staff to ensure the CHUBB claim brand is accurately represented to our customers and producers. Facilitate the escalation of issues to the right level within the Claim Discipline Towers.

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Effectively managed a team of 10 examiners and 1 Sr. Technician responsible for handling all North America Marine and Transportation claims to include the lines of business of Personal Lines Yacht, Ocean Cargo, Motor Truck Legal Liability, Commercial Property in Transit, Inland Marine, Warehouse Legal Liability, Riggers Legal Liability and Household Goods. Provided on-going and proactive technical guidance and support to the team. Ensures claim files demonstrate fundamentally sound claim handling techniques, including superior investigation, inventory management, settlement negotiations and workflow adherence which are in compliance with Marine Best Practices. Effectively managed all vendor relationships. Managed the department loss adjusting expenses, compensation budgets and Catastrophe response. Responsible for developing a high performing team that demonstrates the ability to provide superior customer service to our internal and external customers. Ensured the proper administration of the department performance appraisal and compensation process was in compliances with company personnel practices. Identified gaps in employee performance and developed and facilitated ongoing training. Effectively and consistently collaborated with claim management counterparts in other field offices outside the U.S. Effectively partnered with Underwriters on account prospecting and retention initiatives. Consistently meets or exceeds all personal and team performance metrics.

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Effectively managed a team of 4 supervisors and 24 claim examiner responsible for handling both personal and commercial inside property claims within a claim service center environment. Provided on-going and proactive technical guidance and support. Ensured claim files demonstrate fundamentally sound claim handling techniques, including superior investigation, inventory management, settlement negotiations and workflow adherence. Effectively managed the department Loss Adjustment Expenses, compensation budgets and Catastrophe response. Responsible for developing a high performing team that demonstrates the ability to positively navigate through change and challenges. Ensured the proper administration of the department performance appraisal and compensation process is in compliances with company personnel practices. Provided ongoing training and coaching when performance gaps and trends are identified. Effectively collaborated with claim management counterparts in other field offices. Consistently met or exceeded all personal and team performance goals.

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Responsible for the complete investigation of commercial and high-end residential property claims. Experienced in handling claims up to $1M. Skilled in the interpretation of both commercial and personal lines property coverage forms. Experienced in PC based commercial and residential property estimating platforms. Effectively managed the use of outside expert/vendors for claim investigations. Account coordinator for several large commercial accounts. Served on various catastrophe teams.

Responsible for the complete investigation of commercial and high-end residential property claims. Experienced in handling claims up to $300,000. Skilled in the interpretation of both commercial and personal lines property coverage forms. Experienced in PC based commercial and residential property estimating platforms. Effectively managed the use of outside expert/vendors for claim investigations. Account coordinator for several large commercial accounts. Served on various catastrophe teams. Served as the after-hours contact for the department.